I can understand why this property routinely gets 5 star ratings – it is a lovely setting with spacious accommodations. But, our visit was plagued with a long list of maintenance issue such as:
- On at least half of the days we were there, the water went out in the Pool House and stayed out for hours.
-Upon our arrival, we found all four of the outdoor trash receptacles overflowing with trash. This was partially resolved on our second day when one of the trashcans was emptied.
- When we tried to load the dishwasher, the top tray collapsed. We were told previous renters had broken it, and it was rigged to hopefully last through our week-long visit. The rigging did not hold, so no dishwasher the entire time.
- After two visits from workmen, the hot tub was working by late on our second day.
- In the main house, over half of the overhead/ceiling light bulbs were burned out on the first floor. Someone came over to replace the burned out lights our second day; the recessed lights in the kitchen were not able to be replaced.
-The window frames, equipment, and ceiling in the exercise room had numerous spiders, webs, and egg sacks. A housekeeper was sent over to clean it, but enough of the infestation remained that no one in our group felt comfortable using it.
-The gas stove in the kitchen is listed in the instruction book as “Use at your own risk.”
-There were other annoyances such as paint cans in the den, trash on the floor in the carriage house, open containers of left-over food in the fridge, no outside lights working at pool house the first night, a nonworking fireplace, and a clogged bathtub drain.
I was told that a family member spoke disrespectfully to the property manager and several staff members. He denies this, saying he simply listed all of the issues we were having and requested that someone come over to see that we weren’t exaggerating.
The response to our letter of complaint at the end of our stay was disappointing with no acknowledgment of the many legitimate maintenance issues. We were now accused of breaking the dishwasher. Even though we have an email giving our small affair the “OK” before we arrived, we were told we broke the house rules by having people for lunch -14 additional people for 2 ½ hours - for my mother’s Celebration of Life.
We are not welcome to rent this property again. No problem as we are not interested. We did not get the 5-star property that we paid for - overpriced for our experience.