I have stayed in this gorgeous property 3x. During my last visit, I was robbed while I slept. There was no forced entry and all the doors and windows were secure. I can only surmise that someone had a key. I suspect it was the young housekeeper who acted suspiciously when we walked in on her on Day 2 of our trip. We were robbed in the early morning hours of Day 3. Someone came into the villa while I slept and stole my electronics , which were in the bed with me, while I slept. I had fallen asleep watching a movie on the laptop and had my Ipad and cell plugged into it. My guests had two phones, cash, and jewelry stolen. Someone entered the guest bedrooms while they slept and went through our belongs as they sat in the kitchen and ate our food from the fridge. At least our passports and credit cards weren't taken, only cash. My nice backpack was stolen as well. We had not been drinking alcohol and had only drank the pitcher of water that was left in the fridge by the young housekeeper. Needless to say four people slept heavily and didn't hear or sense anyone in the house in the early morning hours. What a coincidence!
The property manager was not empathetic. She was more concerned about defending her staff. I made the poor assumption of thinking she might want to hear what happened before expressing her opinion. In cases of emergency, she failed miserably. She is a poor listener and was of little assistance. I recommend she take anger diffusion and conflict resolution training. Of course, I was upset about what happened - someone stood over me as I slept and took items out of my bed. Also, there was no emergency call list - police, fire department, etc in the Villa. It would not have mattered anyway since the police don't make house calls. I called to report the break in at 6 am and was told to call back at 9 am when they open! I spent 3 hours attempting to make find the Federal Admin office to make the report. By the way, no one there speaks or understand English. Luckily, two nice strangers helped us communicate with the police and to make the report.
Besides this terrifying experience, the property is beautiful and well kept. The gardener, pool technician, and the replacement housekeeping staff were very professional. The villa has an amazing pool and patio for socializing and relaxing. The sunrise and sunset views are stunning. Last, the amenities such as internet and cable are nice touches.