Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We are originally from HI so we were excited to stay at Waikiki Landmark. This was our 2nd time using Ali'i Beach rentals. Our 1st time w/them, we stayed at was Hawaiki Tower(no longer avail) which was very clean & problem free. This time with Waikiki Landmark, problems from the beginning. We spent almost 30mins trying to find/retrieve our condo keys. I had to call/left msg couple times to the property manager to get some clarifications. The check-in form they emailed was not accurate since the WIFI password was different. So, when I texted(w/pic of ck-in email) the property management at 9:51PM, he texted me at 6AM next day saying not to contact him at 10PM. So apparently, you can't contact them after hours since they're closed at 3PM. In the unit, most of their outlets were damaged or not working. I don't know why they charged hundreds of dollars on cleaning fees when they clearly hasn't cleaned thoroughly. The beddings, rugs, countertops, tables were all dusty/dirty, so we had to spend our 1st day doing the laundry, vacuuming, and sanitizing everywhere. We had the maintenance guy come by couple times to fix the outlets, batteries, and the shower door. The only thing I will miss about this place is the pool. Although, since Covid restrictions, we couldn't have our friends in the pool which was a big bummer since we have a lot friends. I can see why the pool/lobby area is always empty. Overall, will not use this company again. We're much happier staying at Prince Waikiki hotel since it's very clean w/excellent customer service.