Arrived, and was told that cleaning had not been completed to their usual high standards due to getting involved in other issues. Pet were hairs visible on the carpet (causing our grandson sneezing bouts) - we vacuumed.
Then, told by a gentleman sent by the owners (his words), that the entire pool water needed to be changed, asked if that would be done there and then, we were told, it would not be done until after our vacation. The water was cloudy and we were unable to use it for the entire duration.
In the master bedroom, there was an awful, and offensive smell. Our daughter and partner stayed in there - they tried burning scented candles but the stench just got stronger. Therefore, on day 3 I called the maintenance guys - a very pleasant chap came out and after eventually finding a rodent trap behind the toilet, he removed it outside, and proceeded to open it up. Not one, but two dead mice - one still formed, and the second a rotting carcass - clearly the offending smell!
Sadly, when I reported this, it wasn't treated with any urgency - when I asked for an update, offence was taken and told, I was being "Passive Aggressive" not the kind of communication I expected from a professional outfit.
Six days after returning home, I received a message from the owner, essentially blaming the third party for the offensive odour and their neglect at not checking (removing the rodent traps), of which there were seven scattered around the home. Again a third party was blamed for the pool. And, in fairness, a refund of just over $400.00 was paid. The owner did offer to discuss (by telephone) further our disappointment, something I happily agreed to, yet over ten days after the owner reached
out - not another word of communication, which is disappointing.
Finally, there is little doubt, that 'Lookdown' is a wonderful home and in the most beautiful location. Sadly, we were left underwhelmed with these issues that took the edge off our stay. I'm sure the owner will try and justify their actions - I guess that is the advantage they have in controlling comments made without further recourse.
On behalf of my family, and myself, we thank you for the use of your home.
Time, time again I had to edit my review to conform, how sad!
John W.Pattison