Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unfortunately the tone of our entire vacation was negatively set in the first 30 minutes of arriving. We were early and told that in order to check in at noon, we would have to pay additional money. . From a business perspective, I completely understand the need for such a policy during high season. However, it was on shoulder season and almost all the units were unoccupied. Additionally, construction was going on the entire time we were there, which we were not told about in advance. From a customer service perspective, the team was completely short-sighted in charging us and then forcing us to wait 10 more minutes until exactly noon. It was an opportunity to delight the guest and instead became a disappointment. . While the unit was ok, the cleanliness of it was not. The floors of the kitchen, bathrooms and shower were slick with unseen grim and forced us to wear shoes or socks for the week. I would suggest you raise your customer service standards before raising such unreasonable expectations of your paying customers.