Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Upon checking in at 4 PM ( check-in time is 3pm) I was greeted by a strange man leaving the unit and a woman actively cleaning the condo. After questioning what was happening, the woman, Rachel, proceeded to let me know that she was still cleaning the unit and that it was quite common for housekeeping to still be cleaning while guests were checking in. There were piles of dirty laundry all over the bedroom, the sheets in the kids rooms were damp, there was laundry running in both the washer and the dryer. I told her that this was quite unfortunate and she proceeded to slam the door in my face. I asked her to leave and it turned into quite the verbal altercation which happened in front of my children. She ran off with handfuls of laundry and an incomplete job. This was absolutely the worst check-in experience. I quickly called the property management company who promptly came over. They apologized for the “inconvenience“ and left. We quickly realized that this unit was not up to par. Of the four other units I have stayed at the Palms, and four other units at neighboring properties in Wailea, this was the worst equipped. Everything from an empty pantry, barely any pots/pans/utensils, hardly anything for a beach (literally only 4 chairs and 5 beach towels), no shampoo (we stayed for 2 weeks), no laundry hamper (we had a two bedroom), broken closet door (literally inoperable) floors missing baseboards, awful bathroom design (the entrance to the shower was INSIDE the toilet “room”), small ants absolutely everywhere (this is not common at the Palms), steak/chopping knives that didn’t cut anything, all linens in the closet were musty/used, A completely broken closet door in the guest room which meant that my children were not able to open/use a closet- the list is endless. The property management company came back The next day and brought a single laundry hamper, a single bottle of shampoo, and three brand new sheet