The place itself was excellent. However, Ocean Properties, the company that handles the property was awful. The information we received via email from Ocean Properties said to stop by their office to pick up keys between 4-6pm. We did a 14 hour drive down and thought we may get there just a tad after 6. We called to arrange alternate plans just in case we arrived after 6. The lady we talked to on the phone said she was leaving the office around 5 and that we'd find everything we needed in a Dropbox. Okay, if she knows she has people coming, why leave early?
We actually arrived around 5 and was able to meet the Ocean Property representative before she left (early). She gave us a packed. She definitely has lost touch with customer appreciation and seemed rather put out to deal with people. when we arrived at the property, the electronic gate key didn't work. We were stuck outside the condominium complex. I called the office and assumed the lady would pick up, but instead it went to an answering service. I asked why it would go to an answering service since I was just at the office and the lady was still there. The answering service said they turn their phones off at 5 every day. Hmmm, the instructions say to arrive between 4-6 pm, but the company representative goes home during those hours and phones are switched to an answering service. the only person the answering service could get ahold of was someone on the real estate side of Ocean Properties and she gave me an access code she knew from showing Properties in the complex. Once we opened the door to the condo, we found all of the furniture stacked. Apparently they cleaned the carpet/floors and never put the furniture back. So after a 14 hour drive, getting stuck outside the gate, we now have to unstuck and arrange every chair, and loose piece of furniture. Unbelievably, when I turned the electronic gate key in at the end of our stay, I mentioned to the two lady's in the Ocean Property office that it didn't work, their reply was , "no, that one was just repaired". Really? so I'm wrong? I pity the next guest who is stuck outside. If I owned the property I would FIRE Ocean Properties and hire someone else whose employees won't leave early, turn the phones over to answering service during pick up hours and who doesn't act like they want a paycheck without working. OMG their attitude was bad on all levels and the place was unprepared.