We arrived at 6pm, two hours after allotted check-in time, to find that the cleaners had not yet arrived. The condo was disgusting, with dishes piled in the sink and on the countertops, linens everywhere, food left in the refrigerator, and the floors were disgusting. I immediately called housekeeping, to which they simply said the cleaners had six apartments to clean that day and they would arrive when they can. I requested to speak with Management and they attempted to transfer me to Joe, but he did not answer. I then phoned the emergency line posted on the Panhandle Getaways website and finally was able to connect with Joe. He advised that the cleaners were in the building heading to my unit and should arrive within 5 minutes. All the while, we were not able to unpack for our trip, nor were we able to begin our vacation by heading down to the beach or to dinner, as we could not leave our personal belongings while the cleaners worked in the unit. Finally, at 7:40pm, ONE cleaner arrived, assuring “backup” was on their way. We placed all the linens in the wash with our personal pillowcases in hopes of giving them a head start. My poor husband had to wait patiently on the patio until approximately 9pm while the crew haphazardly cleaned the condo. The fan blades resemble Chewbacca with the amount of dust built up over the years.
When the crew rotated out the linens, they left with five of our personal pillowcases. When we contacted the housekeeping department, they dispatched the crew to return with our belongings. Unfortunately, they only returned with two out of five, claiming they were unable to locate the other three. How two bright red and blue Spiderman-themed pillowcases could get lost in the midst of all white linens is beyond me. Furthermore, they did not leave linens for the pull-out sofa. The phrase “False advertising” would be entirely too lenient in describing the condition of this unit. The cabinet doors are literally falling off the hinges. There was a previous leak from above the shower, which has resulted in MOLD development. The microwave exhaust vent was left on the counter by the previous guests and instead of placing back on the unit or replacing it, the cleaning crew threw it away. The coffee maker does NOT have an actual coffee pot. The inventory of dishes, cutlery, and cooking gear is scarce and what is left resembles that of an off-road yard sale. A $50 tent pitched on the sand is $$$ better spent.