オーシャンフロント、ビーチ＆パノラマビュー！ フェローズハウス

This review is completely unfair. Every review we have received in the past are FIVE STARS. This guest did not communicate any of these concerns to us despite our communication welcoming them to the property and requesting them to contact us with any questions or concerns during their stay. First and foremost, the property was in pristine condition upon their arrival as I personally worked with our cleaning team preparing the property for their arrival. We provide fresh, laundered linens for the beds and organize them in the linen closet with twin sets on one shelf and queen sets on another shelf. We have now labeled the sheets more clearly in the linen closet. And, from this feedback, we are now making each of the beds with fresh linens to avoid guests from having to make up beds upon arrival. We take feedback seriously and actively incorporate suggestions into improving the guest experience. However, this does NOT warrant a TWO star rating. With regard to the towel comment, the dryer had not completed its cycle at the time of our cleaning team's departure so unfortunately there were six clean towels in the dryer. We have double sets of towels and the remaining towel supply was more than plentiful. With regard to the outside porch cushions being damp -- this is because these guests did not bring the cushions inside at night or use the extra large cushion bin on the porch to protect them from evening dew and rainy conditions. Unfortunately, the guests neglected to follow the property guide which is posted on the refrigerator door. We inspect the dining room chair cushions during the cleaning process and there are a few minor spills which have been cleaned but due to the light color of the cushions are not able to be completely removed. We are removing the cushions completely to avoid this concern in the future. We take great pride in our property. The interior and exterior underwent a complete painting refresh this Spring. We purchase only top quality linens, towels, blankets, throws and comforters in order to provide guests with a luxury, seaside retreat experience. We make ourselves accessible to guests and are noted in many reviews for our responsiveness and prompt communication with guests prior to and during the guest visit. All of these items would have been easily addressed had the guest taken the time to text or email us during their visit. Unfortunately, this sadly now reflects on our property profile and tarnishes our stellar reputation as a host.

We value feedback from our guests and have already installed the towel bar as mentioned and are ordering additional Cape Cod Beach chairs -- the best on the planet - for the 2016 season. We have since installed a new washer and dryer at the property which are both eco-friendly and allow for additional loads of laundry each day with our septic system. We have a very tight-knit coastal community neighborhood which has collectively addressed the music issue (noted above) as a neighborhood -- apparently the neighbor's son hosted friends at their beach home for a 3-day weekend without the parents being present. The music issue was a one-time event -- never has happened before and never has occurred since -- which the family has addressed and have promised everyone in the neighborhood will never occur again in the future. We take great pride in our property as this review highlights. We hold our property to the highest standard and do everything possible to ensure that our guests have an exceptional experience and a memorable seaside retreat.