I had a couple siblings and their spouses along with a neice and nephew along for a Spring Break trip from MN. When looking at hundreds of places in the area for rent, a heated pool was a must among our group, as MN Springs are very cold and the water here is 34 degrees around that time, and the kids love swimming all day. We really also wanted a hot tub but get that this place was good enough since the pool was heated. After seeing this place and comparing to many others, we decided on this place.
When we arrived there were several things that were surprising: there was a lot of hair in the showers and the towels and bedding were all wet. I informed Lee of this and he said he would make sure his cleaning ladies would do a better job next time (weird no apology or offer of a discount). After we were all unpacked, we were very excited to head to the pool area, being as it was 95 degrees and sunny. Once there, we tried the pool and noticed it was very very cold, probably around 40 degrees. The kids couldn't even stay in the water for two minutes without shivering. I asked a resident by the pool if there was a way to turn on the heater and he informed us that the association decided to save money and not turn the heat on for several months. This would have been great to know when booking this place as our group would have 100% opted for a different place, as now there was no heat and no hot tub. We stayed several days at the unit and couldn't enjoy the one thing we really looked forward to after a day of hiking.
I emailed Lee about the situation and he got very aggressive and defensive about the situation and even challenged why I even care if the pool was heated. After several exchanged heated emails from Lee, he did offer a $150 credit to our stay, so I accepted and chose to stay and just swim elsewhere. When I received my damage deposit after the trip, no $150 credit was on the bill. Lee explained that he could not credit through VRBO and that he would send a personal check to my address. Well, after several emails and several weeks, still no $150 check, and NO APOLOGY! Lee was very unprofessional (which is surprising because the reviews prior were very good). Now, 3 months later and a few more emails, still no reply from Lee. He had emailed back a couple months ago saying yes he will be singing the check and even asked for my address. Still nothing.
I will never stay here or do business with Lee again and I suggest the same for you.