First we want whomever to know that we asked for no return on our monies or any kind of early check-in or late check out or any other special exemptions. This is what happened, upon arrival at 10 p.m., the code did not work on door, took 30 minutes for manager to arrive with a key. The door lock had been tampered with previously so was not working properly, thank god our son in law had picked up. The door lock never worked properly the entire stay, whenever door open or closed from inside or out the alarm rang, not fun when dad leaves for golf at 5 a.m..
The sink faucet took anywhere from 3 to 7 minutes to heat up, not ideal when you are trying to wash dishes every night not to mention that phoenix is always in water conservation. Probably not great to run water for 3 to 7 minutes in that regard.
The pool area and pool were filthy, called manager, she did send pool man over, thank you but there is no remote for pool lights because pool guy says it gets in the pool so he doesn't leave anymore, great, thanks not. Area around pool was cleaned by us. the worst part was the dirty pool diapers that were strewn around, not nice.
So cleaned around area and found that the garbage had not been put on the street for pick up, one full, one a couple bags. Manager did come over and move the full one to curb, it was quite stinky, and took bags out of other, thanks manager. We had a small baby shower, reason for being in town, for our oldest daughter which we had already cleared with Robert. My daughter had to bring some of garbage from that to her home, since we only had one trash can available for 6 more days. Also Robert, when he ok'd the small baby shower said he expected us to clean up thoroughly, we did, but daughter had to take some garbage.
The inside of the house is, to say the least, very tired. It either needs a thorough, professional cleaning, floor boards filthy, walls very dirty and so on. Probably just needs a fresh coat of paint, everywhere.
Patio furniture was in shambles, wicker all broken, cushions are destroyed, daughter brought cushions from her house for baby shower. Also pool toys were awful, just saying.
If you are renting because one of the perks is a car is available to use, which was one of the reasons we rented, don't use it till you check the brake lights, they don't work, very dangerous.
Overall, even with manager trying to help, not a good experience. Won't re-rent