First, the positives: the check-in process was very easy. The fenced-in back yard, decks, outdoor seating, and fire pit were great for our family and dog. The kitchen appliances were modern & functional, and the kitchen was well equipped. The house was nicely decorated, and the gas fireplace was appreciated, since the temperatures were quite chilly. Now, for the negatives: the neighborhood was quite run down. The community park (about a 5-min walk) was also run down, with very poor/unsafe playground equipment. The floors and rugs in the house were not clean when we arrived. The 40 watt bulbs throughout the house provided inadequate lighting. Of greatest concern was the lack of heat in the main living areas, as the valve on the furnace broke. The managing agency was contacted, and the owner came to assess the problem. He subsequently purchased fuel for the pellet stove so that we could heat the kitchen, dining room, living room, and full bath. Filling and monitoring the pellet stove was not a chore we expected to undertake while on vacation.