We had issues with the booking from the very beginning. It was an instant booking and we weren't familiar with that option. We were under the impression that there is always a time for review for the owner and a time period of accepting the applicant and/or renter. I have always done a request to book in the past and this was just an instant booking. I tried to cancel the booking on the Vrbo site and it just referred me to the owner with cancellation questions. I tried to do this pretty quickly after I booked the property. I also discussed the fact that it was instantly booked for one week and that I had just learned that my son had to be back home 10 days prior to resuming school after the holidays to quarantine from travel due to covid. I discussed all of this with the owner and she kept referring me back to the booking platform and pretty much said that theres nothing she could do. But the booking platform referred me to contact her, the owner. I was not getting anywhere with the issues at hand. This was very disappointing and my husband and myself decide to only stay for three days due to our son and suffer the charges. But then we continued having issues when we arrived to the home. The minute we walked inside the home, it smelled musty. Almost like it had been closed up for a very long time or there was possibly a mold issue. My husband went straight into the kitchen to wash his hands and could not find a dish towel to dry his hands off with. When I looked in a drawer in the island, I found a very wet, scratchy, microfiber towel. It felt like it just came out of the washer and was placed in the drawer. This set us into an even more of a frustration. Next, we looked through the bedrooms and found that the sheets were dirty. The mattress cover had dirt on it and looked like it was used. The pillows had hair on them and dirt, as if they were used and never washed. The next thing we noticed was that the shower had lots of built up dust on the ledge. The kitchen floor had not been swept or mopped and there was food on the floor. I did take pictures of these issues for further use, if needed. Also, the doors to the entrance and the walls were very dirty. It looked almost like there had been animals scratching at the doors with muddy paws. We decided that it would be best to book a hotel and leave the home. We didn't spend more than twenty minutes in the home and have major doubts about using Vrbo in the future.