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Carol-Ann- Sorry About the A/C in the bedroom not bring set up. It is a floor unit that hooks into the window and some people choose not to use it and put it in the closet. The bedroom does have an A/C unit. We do use a cleaning company to clean in between renters. I have reached out to them regarding your review. Thanks for your feed back.

Truly sorry that Michelle had a family loss during the week that she booked our cottage. Summer in Maine is high season and we use renters to help off set the cost of owning a vacation home. We have kids in college and could not financial except the loss of a week of income. Michelle did not contact me till the day after she was suppose to come to Maine. I told her before she called VRBO that we would not refund her money but that VRBO does offer insurance on your rental. She wasn't sure if she purchased it. I told her to call VRBO to find out if she had and then her money would be refunded by the insurance policy that she purchased. VRBO did call me again to ask if I would refund and I said no that we would not due to the late cancellation which is clearly stated on the rental contract that she signed. In the past we have refunded renters who have had family emergency's, health issues as long as we have enough time to rent the property. We can't rent the property when the rental week has already started. We did also find out from the management company that someone used the cottage during her week because the gate code she was given was used during the week. The gate code is specific to each renter.