We were returning customers, but mostly because we loved the location.Last trip we had several laundry and kitchen issues, that never got addressed.This time we contacted the owners prior to booking, and they assured us everything was addresed and in working order. NOT TRUE!House is full of bugs, have not sprayed in a while.3 of the showers didn't drain, they didn't send someone until day 3 to fix.All those people did was to poor some liquid in the tubs, which didn't fix the issue, needs a real plumber to show up and unclog.1 of the showers didn't work, repair person came on 3rd day, dismantled the shower and never returned. So no shower in that bedroom.2nd day we were there, HVAC literarly froze and stopped working.After 24 hours of being turned off, it finally defrosted and worked again.Owner took no action.Furniture is dirty and in bad repair.House is also fairly dirty, cleaning is only done on some surfaces.One of the bedrooms has multiple beds that have wall signs stating that nobody over 100lbs can use them... they don't disclose this in their rental advertising. 2 people had to sleep on dirty couches.Overall... very dissappointing experience. DO NOT WASTE YOUR TIME!