8/10 (良い)
Elisa
2023年7月10日
良かった点 : 施設のコンディションと設備、コミュニケーション
Advertised 11min from Disney, but it’s 30 minutes which is misleading. The drive is not bad & we did not hit traffic. Upon booking, I received an email saying keep an open mind as it may be run down which made me uncomfortable. Maybe advise upfront? House was nice, couches were worn but comfy. It got to 100 many days of our stay, but we had a box fan upstairs & permission to turn our AC to 70 so kids were comfortable. Previous review mentioned welcome kit, but all we received was 1 roll of paper towels, a sponge & a dishwashing tablet. Had to buy tp, there was only two rolls provided. Clubhouse is right across the street, very nice & clean. Our private pool was dirty. 1000’s of bugs & brown sludge so we wouldn’t use it. I asked them to clean it & were told someone came on day 1, it looked like only the leaves were removed as there were still 1000’s of bugs. I asked 2 more times for the pool to be cleaned & no one showed up, on 3rd night my husband spent 2 hours cleaning & skimming so we could use it. When I complained about this to vrbo/Expedia I was given a small refund that I had to fight for. The property refused to reimburse us for the days we could not swim or the time spent cleaning. We found two cockroaches in kitchen, pest control was sent out. Dusty in areas & floors were not cleaned. Old cookies on floor in living room, housekeeping never showed up to fix this. Wasn’t a huge deal, but still a bit gross considering we’re charged cleaning fees…
Elisa
2023 年 6 月に 6 泊滞在
