Mtn Views＆Deck付きの居心地の良いコンドミニアム - Grand Lakeまで歩いてすぐ！

Hi Edward, thanks for giving us your feedback about this property. The owner has a few comments regarding your experience: - I’m glad that I had the opportunity to talk to you and I’m sorry that our property was not as comparable to what you are used to for your own vacation rental property. I believe that my pictures are very informative for presenting the accuracy of my home and what my renters can expect from their stay. - I take cleanliness seriously, especially in this difficult time of Covid-19, and I’m sorry for how you experienced a less than usual cleaning. My team disinfects the surfaces in the home between each guest for their safety. - The linens are fairly new and cleaned thoroughly, so any wear is merely cosmetic and very minimal. - The listing clearly states that in the two bedrooms are King, Queen, and two twin beds, along with a pull-out sofa, which sleeps 6, with an option for the pull-out, which we don’t include in the total of 6. The sizes are standard and each guest can decide how large the bed needs to be for the number of guests they would like to book. - The views from the photos are representative of actual views from the 3rd floor, and it is much better than the units on the ground floor. We’re glad that you stayed with us, and perhaps if you were able to maneuver the stairs, it would have been a better trip.

Hi Aniket, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The sofas are made of durable suede material, chosen for comfort and longevity. While this is the first mention of discomfort, we’ll inspect the material to ensure it meets our standards- The kitchen cabinets are stocked with cooking essentials, but we will thoroughly check and remove any expired items to maintain a higher standard of cleanliness- Given the smaller size of the kitchen, storage space is limited. We find them to be sufficient when we spend time as a family there, and there are additional storage areas in the upper cabinets- We apologize for any chipped dinnerware and will replace any damaged items. All utensils and cookware are cleaned and sanitized thoroughly after each guest's stay- The cookware is non-stick and of newer quality, and these are also cleaned and sanitized before each stay- We provide fresh coffee grounds and a basic drip coffee maker, but guests are welcome to bring their preferred coffee supplies for the best experience- The mattresses are selected to be both soft and supportive, but we understand that comfort is subjective. We’ll continue to monitor guest feedback on this- The condominium’s 3rd-floor location is clearly mentioned in our listing, guests should come prepared to climb stairs accordingly- From our balcony there are views of our local community center, baseball field and playground (not a construction site). Beyond that are views of the mountains surrounding Grand Lake and also Rocky Mountain National Park that you cannot see from the lower level condominiums- The master bath is fully equipped with a double sink, full-size tub, and heated floors. We're unsure if it did not meet your expectationsWe appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!