2/10 (非常に不満)
Terrill B.
2019 年 8 月 22 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Gross misrepresentation/false representation
Vrbo site described this cabin having a bath... there was none, no running water, no river in sight, no kayak as pictured... I was new to booking on a website, so did not know to read the "fine print", the description of the cabin as only having an outhouse! I had to use GPS on my phone in order to even find the cabin! There was no visible pathway to it. My wife has MS and nearly fell over a big log in the path. The online photos made the place look very inviting, much better than it actually was. We ended up not even staying in the cabin, had to rent a motel room instead. I communicated our vast disappointment to the owner via text messaging, he offered some other property on the site or somewhere, by this time it was totally dark, and I was not going to travel back to the address and look for it. I requested reimbursement of my money, which he would not do. We were immensely disappointed with the whole process, and that Vrbo would actually list such a site, especially calling an outhouse a bath! Would appreciate a response and any satisfaction from Vrbo. Thank you.
Terrill B.
2019 年 8 月に 4 泊滞在
