First, they gave us the wrong code to get into apartment. Luckily management is on location and after they could not open apartment door they called owner and got the correct code. Management was very responsive in helping out. They replaced thread bare towels and supplied needed kitchen items. Unfortunately, pots and pans and silverware were food encrusted. The apartment is beautiful and great location, but the owner needs to check up and make sure the apartment is cleaned thoroughly and well stocked kitchen with good towels. For a luxury apartment, it did not have the basics. When we went to Tel Aviv to a less luxury place, it was clean and the kitchen was stocked with some basics, so for being there for just a few days, one did not have to get oil, salt spice ect. It needs some TLC and hospitality. The management was responsive to our needs and also allow you to store your suitcases in their offices after checkout for the remainder of the day. With some attention this could really be a luxury rental, but right now, although a beautiful space it needs attention to be luxury.