We were excited to stay at "Grandeur on the Green", expecting a clean, luxurious home for quality family time. Sadly, the reality fell far short. Upon arrival, the garage was cluttered with trash and personal items, and inside, the kitchen was dirty with foul-smelling flowers, sticky surfaces, and unusable cookware. We had to handwash everything and buy our own pots and supplies due to unsafe and heavily scratched Teflon pans.The outdoor space was neglected—dirty cushions, mismatched furniture, and indoor items used outside. The grill was rusted, and when someone eventually came to "clean," they leaf-blowed the patio and wiped cushions with the same filthy ones—no real effort made.Upstairs, the AC barely worked (stuck at 76F), and despite the house size, only six towels were provided. When we requested more, we were told someone would respond during limited weekday hours—unacceptable for a premium rental. No extra towels were found, only a garbage bag of mattress pads and a used bathrobe, disgusting.The house itself is beautifully furnished and fine art everywhere, but poorly maintained & managed. Vacasa’s lack of accountability and minimal support was disappointing. We expected much more for the price. Owners should seriously reconsider how their property is being managed.