2/10 (非常に不満)
Jeremy G.
2023年10月25日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Don't Waste Your Money!
We booked this property for our family to stay at while we were in town for our wedding. When first arriving, the gate scanner would not work. This scanner did not work for any of the codes given to us the entire length of our stay, each time anyone wanted to enter the community we would need to call the guard house to request entry. After getting through the gate, were given the wrong door code to the house. Once inside, we quickly realized the house was FILTHY! There were holes all over the walls. Full dirty handprints on the walls. There were dirty dishes put in the cabinets as well as left in the dishwasher. The ice machine on the refrigerator was broken. Dishwasher, broken. Closet doors, broken. Remotes to TVs, broken. The curtains have stains all over them. The sofa upstairs is fully stained like drinks were poured over the cushions. The cushions for the patio furniture have stains and mold all over. ROACHES in the kitchen, bathrooms and even bedrooms on both floors. One of our family members had a roach in his bed. We purchased the pool heater; it stopped working halfway through our trip. The toilet in the master bathroom stopped working.
The biggest issue for the property is the management. I called 24 times! We were promised over and over that someone was on their way to fix the pool and toilet, no one ever came! I have been told daily the manager would call me and he hasn't! Now that we have checked out they will not answer my calls at all. Book somewhere else!
Jeremy G.
2023 年 10 月に 10 泊滞在
