When I asked the host to provide extra kitchen items (T-towels, bin bags, etc.), the response was very quick and the items were delivered. The bathrooms were spotless and the bedrooms were comfortable and spacious.
I took the time to give the host a lot of positive feedback and suggestions where the visitor experience could be improved, all of which was taken on board.
My only issues were with the kitchen where some cupboards and drawers were not quite so clean and unfortunately when I arrived the oven door was broken. The host was quick to get someone in to try and fix it, but it remained out of action as it needed replacing - not the host's fault. However, under these circumstances, I would expect to be offered some compensation, but this has not been forthcoming a month since my visit.