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thank you

I’m sorry some of you were sick but I don’t believe it was from the house. The windows open they have window locks that you need to unwind first. The house wasn’t filthy I have some witnesses and some photos that prove otherwise We fix the issues and I gave you another vacuum cleaner even though the other one still turned on someone just sucked up a bit of plastic once pulled out it sucked again plus we even gave you another bed because you wanted one. We went completely out of our way to help Joan nothing was good enough. I told you why partner couldn’t get there with one thing straight away he was in hospital he done it when he got out. I would’ve been able to get another tradesmen for non emergency work over Christmas especially on a public holiday. I offered her a refund she declined. I sent photos of the house before her stay, I made the property cheaper for her as she wanted to have a family Christmas but couldn’t afford full price. I let her have extra guests for free, we fixed everything that was of concern I even gave her another vacuum cleaner even though the other one which was new was working someone just sucked up a bit of plastic it was blocking the tube I pulled it out it worked fine, I offered her a refund she declined, I gave her the last two nights for free, we fixed all the issue they had after the issues were fixed she rung verbo and said that she still had the same issues even though they were fixed. A thunderstorm asthma alert was issued for much of Victoria including Bendigo after stormy conditions and high grass-pollen levels sent hundreds to hospital across Victoria at the time of Joan’s stay. We had awful weather that unfortunately was completely out of our control including larger hail, flash flooding and severe thunderstorms asthma and extreme hay fever producing storms. Here is some evidence for future guests about this review I had just got a phone call from verbo saying the guest had called them saying that things that Matt had already fixed needed fixing I was confused as everything they said was fixed days ago. I said to verbo I don’t know what I can possibly do to make these guests happy we have fix everything I have offered joan a refund she said she wanted to stay because everything else is to expensive the lady at verbo suggested refunding her for the rest of her stay I done that I thought it would make the guest happy having two nights free. I sent this message to Joan through verbo platform “'ll refund you the last two nights and i'll block the dates so you can stay the last two nights for free if you choose to stay I honestly can't do anything else but fix things and offer you a refund.” Joan sent me the following text message “We're gone,out of here” I sent back “You're welcome to stay for the last couple of nights if you want” Joan replied “Ved linear in kids room clean and washed there lace curtain We have to go back down to specialist on Tuesday now from sea lake 3 floods so far” I said “ You were welcome to stay you didn't have to go back.” Joan said “We were told we had to pay in last message so Daryl and I cracked it packed car, try to clean as much as possible we're not happy” I said “Had to pay what? I sent you a refund for the last two days and said you could stay for free I don't understand what you're talking about” I rung verbo the lady at verbo said no money was charged to the guest tell the guest to call us and we can confirm it with them. So I sent the following message through verbo platform to Joan “Hi Joan I just spoke to verbo there was no extra charges only the refund for the last couple of days that I put through your welcome to call them on 1800 662 594 to confirm.” I received no further replys only this review As you can see she didn’t tell me that she leave because of illness she said she left because she thought she was being charged extra maybe she thought the refund was a charge I don’t know but she wasn’t charged anything extra. Here is the Air bnb reviews link airbnb.com/h/mathrick it is some proof that the house isn’t filthy I can email photos I took the day before Joan’s stay if anyone wants more evidence Here is some information about croup https://www.healthdirect.gov.au/amp/article/croup As you can see it’s mainly caused by virus it’s also highly contagious if viruse is the cause or bacterial or allergies can be a cause the high pollen count can contribute to croup if allergy was the cause which was high at that time. I haven’t seen a medical report so I can’t say the cause but I don’t believe our house was to blame. Here are some links as evidence that the weather was bad and causing respiratory problems at that time you can email the bendigo hospital on foi@bendigohealth.org.au they can tell you the amount of people admitted to ed due to weather conditions for the time of Joan’s stay https://www.melbournepollen.com.au/ For high pollen levels and high asthma warnings https://www.vic.gov.au/plan-and-prepare?gclid=EAIaIQobChMIr8-60MD3gwMVgdpMAh3iCgm8EAAYASAAEgLoV_D_BwE For wether and thunderstorms warnings. Google the dates for news paper articles that show how many people have been affected weather conditions and thunderstorm asthma warnings some examples https://www.health.vic.gov.au/environmental-health/epidemic-thunderstorm-asthma-risk-forecast https://bendigohealth.org.au/thunderstorm-asthma/ http://www.bom.gov.au/climate/dwo/IDCJDW3008.latest.shtml Daily and monthly rainfall, maximum & minimum temperature, and satellite derived solar data (open and closed stations) are all free online http://www.bom.gov.au/climate/data/. Note: The observation of Daily rainfall is nominally made at 9 am local clock time and records the total for the previous 24 hours. 
Daily Weather Observations
The Daily Weather Observations (DWO) product, available on the Bureau of Meteorology website http://www.bom.gov.au/climate/data/index.shtml?bookmark=201, provides daily temperatures, rainfall, daily Maximum wind gust (with time) and 9am and 3pm observations where available. http://www.bom.gov.au/climate/dwo/202401/html/IDCJDW3008.202401.shtml http://www.bom.gov.au/climate/dwo/202312/html/IDCJDW3008.202312.shtml

Thunderstorms (lightning) and/or Strong Winds 
thunderstorms (lightning detected) and/or strong winds use our confirmation tool here http://www.bom.gov.au/climate/storms/ This tool will issue confirmations for thunderstorms (lightning) and/or strong winds observed within 50 km of a given location and date. 
MetraWeather https://metraweather.com/lias-report 
or at lightning@metraweather.com
WeatherZone https://business.weatherzone.com.au/products/total-lightning/ 
or at https://www.weatherzone.com.au/contact 


I’m sorry you felt this way about the property why didn’t you message me or tell verbo that you felt this way? I would have helped you or given you a refund if you wanted to stay somewhere else. I couldn’t find the weeds you were talking about I think you were talking about the vegetable seedlings I thought having a vegetable patch would be a nice thing. I suppose they look like weeds especially The pumpkin as it has taken off through the other garden sorry about that I left it because I think it’s nice being able to pick your own vegetables I know the apple tree is completely loaded with apples it does drop some fruit mainly in the garden bed sometimes on the lawn. Sorry about that The bbq wasn’t unusable I opened it and thought it was clean it has a cast iron plate it can get abit of surface rust now and again if water goes on it but it was oiled when i looked at it after your stay. I didn’t clean before your stay I had a professional cleaner clean the house so I don’t know but definitely wasn’t the way you said it was when I seen it. We have had constant rain which makes the doors get abit hard to open. I got a carpenter in to take some wood off the bottom of the door. The door lock was on open from inside and locked from outside I put the key back on the key chain I had it off because it confused people I actually had someone think it was the front door key and snapped it in the lock but if not having it is a problem then it’s back. The lawn was mowed I need to trim the hedge it was sticking out abit sorry I didn’t see the fry pan with egg on it. Everything gets cleaned depending on what color table cloth you had one has a tiny stain of curry paste I can’t get out on it. There were other cooking things if you needed another saucepan you can use the bottom half of the double boiler (steamer) if you had of contacted me I could have helped.

great , im glad you enjoyed your stay

I’m sorry you didn’t like your stay you should have told me I would have refunded you so you could have stayed somewhere else. The dining room window latch was broken by a past guest it was nailed shut by a builder with a danger sign taped to it “danger please do not open window” it’s getting replaced by doors that will open up to the new merbu deck it should look great. Deck isn’t in that part of the photo on add it’s only of half the back yard it still looks the same. Boards need to weather before middle screws go in. I haven’t even mentioned the new deck in add I want to take new photos when it’s finished with doors in and roof on. I’m sorry the plum tree died 40 plus heat for a week will do it. Door closes fine It has a split system not ducted air con. Bonnet and timber are stacked neatly Dow the side of the house not in the middle of the backyard. I know nothing I say will make you happy. I wish you all the best

Thanks for your stay, you are welcome back anytime

Thank you

Thank you