オンザデッキ-上品で快適なビーチハウス

Hello Michael, Thank you for sharing your concerns with us. We genuinely value your feedback and want to assure you that we take it very seriously. After learning of your dissatisfaction, we immediately arranged for the cleaners to return and address the issues you raised. They not only completed the cleaning to our standards but also generously offered to return again, even on their own time, to ensure your satisfaction. Despite our efforts, we understand that your expectations may not have been fully met. As a gesture of goodwill, we also offered a refund of $100 at the time. Our goal is always to provide exceptional service, and we regret that we fell short of your expectations on this occasion. Your feedback helps us improve, and we sincerely hope to have the opportunity to better serve you in the future. Warm regards, Great Ocean Road Holidays