I have stayed in Waikaloa village many times in many great properties, unfortunately this was not one of them.
We first arrived and the lock box for the entry keys did not work.
Once we finally were able to gain entry, we first saw that the carpets had huge stains on them. The manager told us that the owners have known of that for several months but did nothing to correct it.
Next thing we noticed is that the bedroom layout is not properly listed. In the master bedroom there is a television but it is not hooked up to cable nor is it a smart TV. So no bedroom tv as advertised.
Then we found the hard way that the toilet in the master is not properly attached to the floor mounts and tries to fall over when sitting in it.
Think it can’t get worse?? Think again. Next the front door inside handle fell off, then the outside door handle..
Next we found the back lanai was seriously filthy, tile stained and unswept, rear door latches don’t work and cock roaches everywhere, inside and out., plumbing drains clogged, grout stains and on and on and on.
Next, we came in after picking the other half of our party up from the airport, getting to the unit at 2230 hrs, had other guests still sleeping so careful not to wake them, we were in bed by 2300 hrs. The next morning we woke to find a not on our door from management stating that we had a noise complaint from the neighbor. The message came with a rules sheet stating that there is to be absolutely no sounds made after 2200hrs and specifically stating, no music, no tv, no cell phone conversations and on and on, no sound that could possibly disturb a neighbor.
Understandably and respectably though therein lies the problem.
The two residents directly next to this unit, according to the other residents have a nasty habit of complaining to management about almost everything, even stating to us that they wish that there were no vacation rentals allowed.
With that said and limited to the major sticking points, buyer beware. Waikaloa village has some great properties, this not being one of them.
Just keeping it real.