ノースマートルビーチリゾートコンドw /オーシャンビュー！

From the owner: "Gregory, we're glad you had a good time and hope you come back to stay again!"

Hi Alexis, we’re happy to hear that you enjoyed the beautiful ocean view! We truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to share the following: - We hope you keep us in mind for your future travels. We have high standards of hospitality and prioritize every guest experience by doing all we can to accommodate guests and look forward to this property hosting many happy travelers. - We’d love to host you the next time you visit. Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!

Owner’s Response: “Hi Charlie, we’re glad you enjoyed your stay. If there were any issues during your stay, we encourage all of our guests to contact our local management team, to address any issues, so we can achieve a 5-star review from all our guests!”

We’re glad you enjoyed the heated pool during your stay. We’d like to address your concerns and clarify a few points. If anything is ever missed during cleaning or does not meet expectations, we ask that guests contact the property manager using the information provided in the unit so it can be addressed promptly. We will also have maintenance check the toilet to ensure it is properly secured. For arrival, pre-check-in instructions are always sent in advance and include the necessary access details and location information. If there is ever difficulty locating the unit, reaching out at that time allows us to assist right away. Thank you for your feedback.

From the Owner: "We’re glad to hear you enjoyed your stay with us! Just a quick note—guests are asked to request additional parking passes prior to check-in so we can ensure a smooth experience without any disruptions. This condo is individually owned and does not coordinate with the front desk services.All guest services are managed through Vereen Vacation Services, and their contact information is provided both before check-in and inside the condo. To avoid unexpected charges, we kindly ask that all requests be directed to them.That said, summer is a busy time, and there can occasionally be delays in receiving amenities, which is why it’s especially important to coordinate any needs before arrival. We apologize for any inconvenience and appreciate your understanding."

Hi Amy, We want our guests to rest easy when they stay with us, and we’re sorry to hear this wasn’t your experience. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- You were granted an early check-in upon request, and our property manager responded to your concerns shortly after your arrival.- While your photos didn’t show any cleanliness issues, the team still offered a complimentary cleaning visit as a courtesy, which was declined.- The slipcover on the couch has been replaced since your stay.- We understand that furniture preferences can vary, and we’re sorry to hear that the setup didn’t meet your expectations.- Our team did respond, and all guest interactions are documented to ensure quality and accountability.Thanks for your valuable feedback as we continue to improve for future guests!

The right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: "Wendi, thanks for staying with us! - As with every guest, we pride ourselves on making sure everyone walks into a clean condo to enjoy their vacation. If the expectations of the guest are not met, we encourage them to reach out to our local management to discuss their concerns. - Our management contact information, is located on the pre-check-in and on the refrigerator for your convenience. Whenever needed, they are more than happy to come out and correct any issues. - The beds are always made with fresh clean sheets for every guest. - Proximity to the elevators has always been considered a perk for our guests, as it provides ease of getting to and from during arrival and departure. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! Thank you for your feedback."

Tyler, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: The front door lock was replaced with a new keypad Schlage lock last year. If you were experiencing an issue with the lock you must reach out to the property manager of that unit. All contact information for the manager is located on the pre-checkin info and on the refrigerator. The front desk has absolutely no affiliation with this unit or assistance with guests. Many guests have stayed since with no reported issue regarding the front door lock. Appreciate the feedback and am sorry to hear about the woman at the front desk!

Hi Katherine, we appreciate your feedback and are glad to hear that you enjoyed the pools and beachfront location. We followed up with the homeowner after reading your review, and they wanted to address a few points:-Our property management team aims to be prompt in responding to guest requests and provides a starter kit with essentials like toilet paper and dish soap. We apologize if this wasn't sufficient, and we’re always happy to accommodate additional needs upon request.-While the listing doesn’t indicate a dishwasher, we will make sure to stock the appropriate dish soap in the future for guests' convenience.-The homeowner is reviewing the check-in instructions to ensure they are clearer and more detailed moving forward.Thank you for sharing your experience, and we hope you’ll consider staying with us again to enjoy the beach and pools with an even smoother stay!

Owners response: "We are glad that you enjoyed your stay and had a clean place for your vacation. Cleanliness, comfort, and safety are of the utmost importance to our guests. The owner updated the condo with fresh bright new colors and furniture in 2020, and also had new pictures taken to reflect the changes. When you are renting through Evolve, it is imperative that you reach out to the management contact info that is found within the pre-stay/check-in instructions. The management info is also located on the fridge for your convenience during your stay. The owner reached out to the management team and a request for services and extra amenities was not received. Evolve is not responsible for providing towels, soap, etc during your stay. All check-ins receive a starter pack once you arrive. In the event you do not find these amenities, please reach out to Vereen Management Services. "

Hi Bill, the right vacation home is everything, and we're disappointed that this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during check-in if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately so that you could enjoy the home. - The home accurately lists that the maximum occupancy is for 6 guests and is not meant to accommodate 4 families. - The beds were replaced within the last year, and while we try to accommodate all of our guests, we're sorry the mattresses didn't match your comfort preferences. - The resort has a professional staff on-site to assist guests with using the amenities, but we're sorry if this fell short of your expectations. - During peak summer months, it's likely that guests may experience waits at elevators as they would any other resort. Thank you for letting us know about your stay.

Brittany, thanks for taking the time to leave this review! We're so glad to hear that you enjoyed your stay overall, but we apologize for the issues you encountered and we appreciate your insight! There is a loading zone in front of the condo so that guests do not have to lug their baggage very far. Additionally, the unit has its own WiFi and is not an open connection, but we apologize for any issues you had with it. The homeowner has replaced the curtain in the living room and is taking the rest of your feedback into consideration as he makes constant upgrades and improvements to the unit. Thank you again for letting us know! Best, the Evolve Team

Molly, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: "Sorry to hear of the discomfort with the beds, however, they were updated within the year, and believe that is a matter of personal preference The owner reached out to the local management to discuss a particular resident concern. The management responded by saying that the issue was resolved after speaking with you. No other issues stated were addressed with management." We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!