新しい！ シンクレア湖の広々とした家w /ボートドック！

Hi Blenda, we want our guests to feel comfortable and at ease during their stay, so we take cleanliness concerns seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The home was professionally cleaned before your arrival, but we will ensure extra attention to dusting and pre-stay checks.- Routine pest control is in place, though occasional bugs can appear in a lakeside setting. The property manager offered immediate solutions to your concerns, but these were politely declined.- Guest feedback is always valued, and we will continue working with our team to uphold high standards.Thank you for your insight, and we hope to have the opportunity to host you again!

Hi Brian, thanks for letting us know about your stay. After going over your feedback, the homeowner wanted to address the items that you mention: -We always appreciate feedback, whether favorable or with suggestions for improvement. -We have fixed the refrigerator door by leveling it. -The dishwasher is brand new and we are unaware of any issues but will check and make the necessary adjustments if needed. -We apologize if the were issues with the T.V remotes. Invariably remotes for different sets get strewn around the house. To avoid future confusion we have labeled each remote with its corresponding T.V. -The main grilled offered is a classic charcoal Weber Grill that is 1 year old. We chose this option as the main grill for personal taste and have used it many times. To accommodate guests who prefer propane grills we have purchased a propane-operated Weber. -Thank you for notifying us as we take the safety of our guests very seriously. We have corrected the basement stairs as well as replaced the fan on the dock. -Summer months are busy and sometimes miss smaller issues with our home. If that happens we encourage our guests to reach out to us during their stay so we can properly address them to make their stay more enjoyable. Thank you for taking the time to leave a review as we are always working to provide each guest with a truly wonderful and memorable experience.

Hi Lindsey, thank you for taking the time to share your feedback. We're glad you enjoyed the home's spaciousness and great lakefront location. After reviewing your comments, we followed up with the homeowner who wanted to provide some additional context:- The basement sleeper loveseat was upgraded to a larger sectional, offering the same sleeping capacity as listed.- Upon being notified about the toilet issue, a plumber was promptly scheduled to resolve the problem as quickly as possible.- The home was professionally cleaned prior to your stay, and cleaners returned upon request to address your concerns. They reported that they checked with your group to ensure all cleaning needs were met before departing.- Pest control treatments are conducted regularly; however, due to the home's lakeside setting, occasional insects may occur. An additional pest treatment was promptly arranged during your stay.We appreciate your feedback and apologize that your stay didn't meet expectations. We remain committed to providing a positive guest experience.

Hi Tami, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We're glad to hear you enjoyed your overall stay but disappointed to hear your stay didn't fully meet your expectations and want to take a moment to address your concerns. - The property is thoroughly cleaned inside and outside at the beginning of every summer season. A few weeks before your stay, we did a number of things. The dock was pressure washed and restained. Other outside areas and furniture were also pressure washed. The interior was deep cleaned by our professional cleaners, which took them two full days. The master bath area was completely remodeled, and numerous beds and other furniture were replaced. We wish you had reached out to the guest contact to make us aware of your concerns during your stay. We would have promptly responded and been more than happy to help. - Due to the location of our home, sitting directly on the lake it does come with bugs, spiders, snakes, and high winds that kick up dirt on everything outside. Even after cleaning, things like cobwebs, spiders, and dirt will be back within a matter of hours or days. We do our best to maintain the highest level of service offered by the local pest control company, which includes spraying inside and outside monthly. - We take our listing accuracy seriously and do not advertise in our listing amenities or reflect in our listing photos that canoes, kayaks, floats, or other toys are available for our guests. We do however, have personal items in the dock storage closet including chairs, life jackets, floats, and fishing gear that our guests are welcome to use as a courtesy, but are not part of the rental agreement and are in as-is condition. Our family uses them regularly with no issues. - As with any home, plumbing and other routine maintenance issues may arise occasionally. Where we cannot guarantee there will be no issues during our guest's stay such as these, we pride ourselves on promptly responding and addressing issues as quickly as possible when they do occur. We are aware that our property manager was very responsive to your concerns. Thank you for staying with us and we hope to see you again!