My family and I stayed in this property for 4 nights. We are a family of 5 (Mom, Dad, son 30 and daughters 19 and 16). My family and I were excited to stay at Villa la Estancia in Puerto Vallarta after an amazing stay in Cabo at the sister property with a very royal treatment. Sadly, PVR (or Riviera Nayarit) paled in comparison to Cabo in terms of service and hospitality. There was a smarty pants doorman who questioned why I didnt want him to store my milk while I awaited room availability. There was also the La Parilla restaurant staff who seemed to go out of their way for others and for whatever reason never us although we were great tippers. When we got to our room, it was indeed beautiful and spacious still, there was dust on ceiling fans which were largely inoperable. There was a TV remote in the main room that never worked and we ended up using a remote from the other bedrooms. Secondary bedrooms had minimal airflow and when staff came to address they ended up saying, "It is what it is." Overall, beds were comfy and we got great sleep. Housekeepers came every other day but our linens were stained and towels had hairs that were not ours.
Pool and grounds were great. Beach staff, also great. All in all, we won't be back perhaps Cabo but Carribean seems to be better equipped for all nationalities and races. Also, don't book too soon as we overpaid by at least $1,000 which Caroline was kind enough to give a $100 credit and subsequently $200 for issues encountered.