This was our fourth stay at this Vidanta property, so we were familiar with the property and rooms, however our first experience renting from this owner. The Grand Luxxe and the property is very nice HOWEVER, this is NOT a 3 bedroom unit- it is a 2 br unit with a den. The den can be closed off. The main problem for us is that we were 5 adults. The listing says br 1 2 king, br 2, 2 king- 2 queens may be available upon request. Well we got 1 king bed in each room, meaning 4 adults got space in bed. Yes, there are plenty of other places to sleep (couches to be made up as beds), but we specifically did not want that. Unlike the other reviewers, Vicky was "in the mountains" with limited access to internet Saturday through Tuesday of our trip. Grand Luxxe told me the owner knew the situation and no 2 bed second bedrooms available the whole week. In general, renters have no pull. When Vicky got back to internet, she tried to call but her calls were not returned and she was apparently not motivated to keep trying or help us in any way. This was not our experience on our first 3 trips so I have to assume it was the owner, as opposed to the resort.