I'll start with the positives. The house is beautifully decorated, well cared for, in a perfect location to get to the beach on foot, and easy access to everything on SPI. We enjoyed the option to be able to rent both the top and the bottom to accommodate our large party.
However, we hit quite a few snafus along the way. Upon arrival, check in was not easy. The cleaning staff had locked the safety feature on the door, so while we had the code to unlock the home and gain access (and that code did indeed work), unfortunately because it was locked from the inside we had no way to gain entrance. Because this home is controlled through a rental company that meant for each issue we had to call the property rental company (rather than a private home owner) and phone times were easily 60-90 minutes each time we had to call. This means upon arrival we sat on the phone for 90 minutes before someone even answered to address our check-in while we had groceries and cranky kids after a long drive waiting to check in. Other snafus included our direct tv not working (once again a long hold time - followed by them having to connect with their local rep and then local rep having to come out to fix - so nearly half a day), our internet was terribly slow and would go out completely at random intervals, uncomfortable beds, and a fun day of our air conditioning not working (so once again another 90 minute hold call, and then they had to get a hold of someone locally to come fix - easily half a day of 85 degree temp meaning we had to find somewhere cool to hide out while we waited on hold, then for them to connect locally, then for the problem to be fixed). Then on the last day of which we had been granted late check out of 7pm, we started receiving calls and texts as to why we had not checked out yet at noon. Due to who knows what misunderstanding we started trying to vacate earlier than agreed upon, only to finally get a call back saying there was a miscommunication and we could indeed stay until 7pm. Needless to say by that point we had sort of packed up and started loading the car, so we left earlier than anticipated. The home is beautiful, so many cute details, but lots of other issues make this not a rental I would return to when we visit again.