Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Overall, the property and location was great, but due to the lack of response and unprofessionalism from Terri (rental company owner) I would not recommend booking with Terri/Seven Sisters. Pros- Great location and house- Well stocked kitchen, everything you would need for a long term stay- Nicely furnished- Internet suited for working remotely- Wonderfully landscaped and maintained yards- Great walking neighborhood. Quick walk to Memory park and Spyglass park/beach. - Staff at Seven Sisters was helpful with urgent requestsConsI'm thinking our party may have been an anomaly, as we were also surprised by the less than ideal customer service, but unfortunately we can only speak to our own experience. - Needed to correct management of wrong amounts on our invoice two times. - Repeatedly tried reaching out to Terri over 3 weeks re our deposit with no response to call and emails. Upon our departure we were deducted 225 of our deposit (on top of 300+ move-out cleaning fee) for not cleaning the kitchen and bathroom i.e. crumbs in oven, water stains on glass shower. Admittedly, we did not deep-clean the property before we left, but given it's a vacation rental we were not aware of that expectation. When we had called and emailed to ask to discuss with Terri, we were left with no response. We've been trying to reach Terri for multiple weeks regarding our deposit, but we're resigned that we will not hear from her again.Absolutely lovely house, but I would recommend shopping around if you can as there are plenty of other management companies in the area.
