First of all in your feedback request I recommend you give the address, not simply ?[26444] Bachcare_2175?, as I have no idea what that refers to.
On 6 Goldleaf Hill, first up, Richard the manager was excellent ? full marks. Helpful, informative, polite and welcoming. The house itself was great, very clean, very comfy and relaxing. The kitchen could be better equipped - eg Richard had to source some tongs for us, many of the pots and pans were a bit beaten about. But overall very happy.