ホリデーエスケープ、プール、屋外

Hi Sonia Thank you for staying and for your feedback. I'm sorry about the door problem - we couldn't get a tradesperson to attend the house during your stay to fix the cavity slider door. We have taken measures with the cleaners to ensure there is nothing amiss for future guests. The pool is advertised as just being solar heated and we clearly indicate in the advertising that during cooler months there is a very limited heating effect. I'm glad that overall you enjoyed the house.

Thank you for your feedback Reyan. We’re sorry to hear that your experience did not meet your expectations. We strive to keep our property clean and comfortable for all guests, and we wish you had let us know about any concerns during your stay so we could have addressed them immediately. Regarding your comments about cobwebs, we do our best to keep the outdoor areas tidy, but sometimes nature can be persistent, especially in our location. We also apologize for the issue with the walk-in robe light; had we been informed, we would have fixed it right away. After your departure, our team found the house in a condition that required extensive cleaning, including rubbish on the floor, kiddies slime in the carpets as well as the dining chairs and children’s books and items in the pool. We ask all guests to respect our home as we do our best to provide a welcoming environment for everyone. Thank you again for your feedback. We always appreciate suggestions on how we can improve and hope future guests will continue to communicate with us during their stay so we can ensure a great experience.