6/10 (普通)
宿泊されたお客様
2024年4月16日
良かった点 : 清潔度、チェックイン、ロケーション
Nice house, Fun backyard, 4 bedrooms not 5, dishonest host
The house is modern, clean and in a decent neighborhood. It is close to everything. The backyard is amazing. The sand and volleyball net were big hits. Had it been summer, the pool would have been a big hit too!
The host is dishonest. We knew going in April the temps would be lower. We messaged the host before reserving and asked specifically about the pool and if it was heated and if a grill was present. We were told yes.
Upon arriving, we checked the pool and it was not heated and it was not even plumbed for a heater. There was no grill or beach toys either. Upon further inspection of the property, we found screws sticking out of the bed frame. We also found an Alexa connected and enabled. The house is only 4 bedrooms and not 5. The fifth bedroom is an open non non-private space connected to the living room with beds.
We messaged the host and made him aware of our concerns. He told us the pool heater was broken. He told us the grill was broken by a past guest and that a Walmart was down the street. After making a bigger stink about all these issues and wanting a refund, we were told they would bring us a portable pool heater, extend our stay by 2 days, fix the screws on the bed and refund $600. We were told someone would come and repair the bed the next day. They never fixed the bed or brought the heater.
The host messaged wanting the Alexa plugged back in. Creepy! He said it controlled the doors and thermostat.
For the price, it should have been perfect!
宿泊されたお客様
2024 年 4 月に 5 泊滞在
