It accommodated our late arrival, but no communication of how the process worked
ROGER
2023 年 9 月に 1 泊滞在
2/10 (非常に不満)
Odin
2023年9月24日
気になった点 : 清潔度、客室の快適度、コミュニケーション
Seriously disappointing
When we arrived at 3pm, the office was closed; a video screen on the office door told us to go to the reserved cabin and find the key inside. Indeed the door was unlocked, but another guest’s belongings were inside. After some time, we found an employee who advised us we had been moved to another cabin. We found that cabin to be in less-than-promised condition. The floors had not been swept and there were no towels or toiletries. The cabins are “rustic” and not well maintained.
To add to the insult, we received a phone call and text from the owner at about midnight letting us know about the room change - as if he expected we were waiting 9 hours for this information. Altogether a disappointing experience.