My wife and I rented this apartment from September 26 to October 2, 2020 but left midway through our vacation. Our goal was to find a quiet off-season rental near the beach to relax on the beach (weather permitting) or binge-watch TV (if not). The apartment was nice, mostly matching the description with the only nitpick being “ocean views” that were a bit distant.
The problem we experienced was the noise from the upstairs owners. The clomping around was so loud that I was awakened early in the morning and I’ll sleep through anything. At times, we thought that the upstairs neighbors were doing it on purpose to discourage renters. We tried to ignore it for a few days but ultimately decided that a peaceful vacation at home was preferable. It was only after we left and managed to get the owner on the phone that we were informed that the older upstairs neighbor had broken her leg or hip and was on crutches. If we had known this, we would have rescheduled our vacation, even a day before.
Afterward, the true nature of the owner, Charlie, became apparent. Before and during the trip, the owner was responsive to questions and texts, but this stopped immediately when we texted our decision to depart on Tuesday morning. After 24 hours of radio silence, we followed up with a call and reached Charlie who informed us of the broken leg. We agreed that it was an unfortunate situation and we asked for a refund for the unused portion of our trip as a compromise. Again, no response. We called again on Monday and left a voicemail. Finally, we received an email explaining that there would be no refund. According to Charlie, the noise wasn’t that bad and we were only leaving because of weather (actually pretty good-you can check). We emailed back expressing our disappointment that they knew about the noise and neglected to tell us, again asking for some money back. That was a week ago with no further response.
The apartment was perfectly acceptable for our needs if not for the noise. It was clean, comfortable, and probably a nice rental under normal circumstances. We cannot recommend anybody stay here because if something goes wrong, Charlie will leave you in the lurch. Buyer beware.