We enjoyed our stay at the condo, although it was not the condo that was advertised. More on this later. There is a table on the balcony where we ate most of our meals. The table has some cheap chairs and while we were eating, the chair where my husband sat collapsed. My husband is not a large man, weighing less than 200 pounds and luckily, was not injured when the chair broke. Also, one day while we were out, a glass vase near the window broke on the floor. The owner withheld $140 from our security deposit for the items.
We found the exact same chair and vase on Amazon and sent the owner a link. The chair was $29 and she charged us $100 USD; the vase was $22 and she charged us $40. The price to ship the items to Mexico was prohibitive, so we asked for a receipt for the replacement cost for buying the items there. The owner did not respond for weeks. When she finally responded, she promised to send the receipt, but never did. We offered to work with her to find a reasonable solution, but instead, she ignored us and did not respond to our emails, claiming that she had problems with her server. We were willing to compensate her for the broken items, but we think it is unreasonable for her to charge an arbitrary amount and to make a profit off our misfortune. We are an older couple and we treated the condo with respect. When I was looking for a vacation rental on VRBO, I saw that there was another bad review for this condo, but she had tried to delete that listing with the bad review and created this listing instead.
On to the other issues... the condo was beautiful and the complex is nice and quiet. But we told we were renting on the 10th floor; instead we were given a condo on the 8th floor. The condo pictured had chairs and a coffee table in the living room and we just had a couch, no coffee table or chairs. The condo is listed as having 3 full bathrooms, but has only 2.5 baths. It lists 3 bedrooms, but instead as a plastic mattress on the floor of the living room with sliding doors that you can close off for part of the living room. I would not call it a bedroom. The kitchen is huge, but poorly equipped for cooking. The pool has a heater, but you have to call for the maintenance man to turn it on and then there is a stop so you can only turn up the heat to a certain points; it does not get warm enough to go in. It was basically unusable when we were there in January. There was no Nespresso coffeemaker and very little bottled water provided.