8/10 (良い)
宿泊されたお客様
2025 年 2 月 11 日
Great property, but hot water problems.
The property was outstanding, and the views were incredible. Everything in the listing description was spot on. The community pool was also extremely nice with great views over the city. The private pool attached to the unit was so great to hang out in and watch the sunset. Our only issue was that you only got about two minutes of hot water while taking a shower. After about 4 to 5 minutes, the water just turned completely cold. It was to the point we had to go down to the gym to shower.Damaris, the representative who checked us in, was outstanding. She placed numerous calls to building maintenance to have the issue rectified. I believe the issue was mishandled by building maintenance. We were actually in the unit when they came up on one of the visits and did absolutely nothing. At this price point I would not expect to deal with this type of situation. We reached out to the company to see if we could get some type of minimal refund such as 50 a day for all the inconvenience it caused, but they never replied back. There is a beautiful bathtub in the unit that we were unable to use because of this issue. My advice is make completely sure that the hot water situation has been fixed if contemplating this unit.
宿泊されたお客様
2025 年 2 月に 2 泊滞在