4/10 (不満)
BRIGITTE N.
2022年2月11日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度、コミュニケーション
Disappointed with cleanliness - however nice home
I have never left a negative review but this needed to happen. Many communications were slow with Fredrick. Needs to update his system with the VRBO systems - Payments didn’t update on line.
Was unpleasantly surprised with the filthy, stained carpets, stained-dirty walls throughout the house. The tip over point for us was when we found dirty/stained linens in most rooms, including comforters. No towels were distributed in the 6 bathrooms, they were found in the dryer and on a shelf in the laundry closet. Easy fix but should have been distributed. Even the entertainment room was dirty - cake on the pool table and on the floor. For a house that accommodates 12 people there were only 6 towels for the pool. (Taken care of the next day). Also the dining room table was missing a chair! The bar stools were too short for the bar, but too high for the table. We had 7 people (several children). We made it work. Also kitchen was not inventoried well with pans or bowls. The next disappointment found on the first day was a security issue - the sliding glass door could not be locked. Also closet door off the track and broken - couldn’t be used. On a positive note, the next day after we cleaned as best we could, Gabriel, Andrew and Jose came out and fixed many of issues and were very professional. Want to note a few positives - very nice layout of the home - kitchen, dining room and living room were clean. Sufficiently stocked with household supplies. Pool and patio were clean! Nice neighborhood.
Bottom line:
Paid too much for the condition of this home. Home needs new flooring, basic cleaning, painting and repairs. Have rented several other homes and always very happy. Extremely disappointed with the start of this vacation.
BRIGITTE N.
2022 年 1 月に 9 泊滞在
