ゲートサイプレスポワントフォレストコミュニティのCP001巨大な6ベッドルームの家

Thank you Michelle, we were able to resolve the issue with the pool heat not working. I have spoken to our operations people about the issue with the games room equipment as well as the issue with the AC/heating and they have been resolved as well. Regarding the mattress comfort, we have checked the mattresses and they seem to be in good condition, so it appears that this was a matter of personal taste. I have also spoken to our cleaning people in regard to the cleaning issues you identified. I appreciate you bringing those to our attention

Thank you Norlynda, we are happy that you enjoyed your stay. Please come back and visit us again soon.

Thank you Brian, we are glad you enjoyed your stay. Please come back and visit us again soon.

Thank you Rose, we are happy that you had a great stay. Please come back and stay with us again soon (maybe for a longer visit!)

Thank you Keondra, we are happy you enjoyed your stay. We apologize for the confusion surrounding the check out time. We have corrected this.

Thank you for reviewing our home Amy. While we can't replace the beds as they are not very old, we could certainly do something about the cleanliness. Next time you stay with us, please contact us with any concerns that you have when you arrive and we would be happy to come help you.

Thank you Shannon, we are happy that you had fun staying in our home. We will review the family room TV situation with the owner, thanks for the suggestion.

I am glad you enjoyed your stay despite a couple of issues with the hot tub. We are sorry that the hot tub jets stopped working during your stay and we could not get them repaired until the day that you checked out. We were not aware that there was any issue with the cues for the pool table, we will most definitely take care of that issue right away.

Thank you for taking the time to review our home. I am sorry that you did not find the supplies up to your expectation. Our homes are self catering, although we provide a small supply of toilet paper, soap, garbage bags, paper towel (if there was not much left on the roll in use, there was likely another roll somewhere in the kitchen), dishwasher soap and laundry soap. We will review the kitchen equipment concern noted in your review.

Thank you Jarne for taking the time to review our home. I am sorry that your experience was just okay for you. Our staff are aware of the codes, so I am not sure why you understood that she told you that you had the right code, she definitely would have given you the correct code if the one you were trying was wrong. We will review the state of the beds and discuss with the owner, although the beds are really quite recent. We provide a starter supply of toilet tissue, garbage bags, dishwasher tabs, laundry detergent, paper towel and soap, however, our homes (and virtually all vacation homes) are self catering, so yes, for longer stays or for stays with a large number of people, guests will probably need to make a trip to the grocery store. We also provide sufficient number of towels and other linens for the maximum occupancy of the house.