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Hi David, glad you enjoyed your stay and hope to see you again.

Thank you for your feedback. We're happy to hear that you enjoyed your stay and look forward to seeing you again.

It was great to have you stay and we’re glad that you had a great time . We do our best to make sure that guests are aware that the property is a typical Provençal property. It is rustic and some guests may confuse this as needing modernisation. Maintenance takes place every year but in keeping with the character of the property and the region of Provence. We are sorry if you were not aware of this before booking. Best wishes

Hello Brynjar, thank you for feedback. We are so pleased that you enjoyed your stay with us in Montauroux and look forward to seeing you again. Takk! Isa

Diane, so glad that you enjoyed your stay at Maison Ellesyi and that you survived the heat !! Hope to see you again.

Wir freuen uns, dass Ihr Urlaub im Maison Elleysi so angenehm war und hoffen, Sie wieder zu sehen. AnnMarie und Isa

Bonjour Frédérique. Nous sommes désolés que notre maison de vacances n'était pas à votre goût. La cuisine est équipée d'une cuisinière / four, d'un réfrigérateur, d'un four micro-ondes, d'un lave-vaisselle, de 2 types de cafetières et d'une variété d'ustensiles de cuisine. C'est une maison de vacances et nous n'avons donc pas d'articles spécialisés tels que des mélangeurs de nourriture, des mélangeurs ou des hacheuses. Vous avez raison de dire qu'il y a un espace limité pour ranger les vêtements dans les chambres et que nous avons augmenté l'espace de rangement. Cela n'a pas été un problème particulier au cours des 10 dernières années, mais nous acceptons que certains clients peuvent avoir besoin de plus d'espace de stockage. Le site Web indique clairement que la propriété est sur 3 niveaux et que chaque niveau est accessible par étapes. Le village et aussi la maison est au sommet d'une montagne. Les marches de la deuxième terrasse sont à côté de la maison. Nous avons vérifié le robinet dans l'évier dans la deuxième cuisine ci-dessous et pouvons signaler qu'il y a de l'eau là-bas. C'est une cuisine d'été et donc il n'y a que de l'eau froide dans cet évier. Cordialement, Isa Hello Frédérique. We are sorry that our holiday house was not to your liking. The kitchen is equipped with a cooker/oven, fridge, microwave, dishwasher, 2 different type of coffee machine and has a variety of cooking utensils. It is a holiday house and so we do not have specialist items such as food mixers, blenders or chopping machines. There is a washing machine and a tumble drier in the summer shower room on the level below. You are correct that there is limited space to store clothes in the bedrooms and we have increased the storage space. This has not been a particular problem over the last 10 years but we accept that some guests may have a need for more storage space. The website does make it very clear in several sections that the property is on 3 levels and that each level is accessed by steps. The village and also the house are on the top of a mountain. The steps to the second terrace are by the side of the house. We have checked the tap in the sink in the second kitchen below and can report that there is water there. This is a summer kitchen and hence there is only cold water in this sink. Regards Isa

Dear J and G Thank you for your comments and feedback. It seems that you immersed yourselves into local French life and enjoyed the atmosphere of Montauroux in the summer. It seems that our village convenience shop may closed until further notice. However, we still have the two bakeries, the butcher, and the pharmacy amongst the various other local shops and bars/restaurants. Congratulations on improving your French language at the bakery ! Hope to see you again next year. Isa

Hello Alison. Thank you for your comments. I have passed them onto the cleaners. Andy is not only the pool man ... he is also our maintenance man ! Together with his other half Ann Marie they can fix most things as long as they are made aware. Their number is in the information which is sent to guests prior to arrival. I'm sorry about the village convenience shop not being open. It seems that the owner closed in the summer which I wasn't aware of. Public transport to the Esterel mountain villages is very limited and hence car hire is advisable and essential if you want to visit anywhere outside the village. Car hire is recommended on the website but we shall amend that to necessary. Hope to see you again. Isa PS We have just returned from Montauroux (November 2017) and can report that the village shop is open again ( the owner was sick ... this can happen!). The village butcher has closed but the village shop sells meat. The other shops, including the pharmacy, are still open as are the two restaurants and the two bars.

Dear David. We're glad that you liked Montauroux. We rarely receive adverse reports on the cleaning and hence we are disappointed. We also rarely receive feedback from our cleaners but on this occasion they felt that they had to report back. Following your stay they spent 6 hours cleaning Nutella chocolate spread from the walls, cheese ingrained into the floors and various other problems. Some choice French vocabulary was used! We also had to fix the downstairs front door which had been pulled off its hinges. It was obviously very tricky getting everything ready for the next guests. Other than that it was OK. Maison Elleysi is a typical Provencal property which is rustic and we certainly accept that it's not to everyone's liking. However, most guests like the character old beams, the heavy oak tables and chairs etc. Other items such as the large sofas and TV are brand new. The website does make it clear that we only have fans. We are sorry that you felt it was too hot. The house dates back many years when there were no pools in the village. Hence the access to the pool on the lower terrace ( the village and house are on the side of a mountain) is round the side of the house. We accept that it takes a minute to get down to the pool but most people seem to be ok with this. We are looking at possibly installing additional steps down to the lower terrace in the future. We look forward to having you back in Montauroux and hopefully you will find somewhere more to your taste. It is a lovely village ! Regards. Isa

Thank you for your feedback and hope you enjoyed the sun and wine ! Isa

Hi Pippa , so glad that you had great time. The lake is one of our favourite places on a hot summer's day.... other than the pool!! It was a pleasure having you. Hope to see you again. Isa

Dear Jorn Thank you for your feedback. We are pleased to hear that you enjoyed your stay and made full use of the pool. On hot summer days the best place to be is in the pool !! Regards. Isa

Hi Adrienne, glad that you enjoyed your stay. There is normally a large and a small towel provided for each guest. We'll look into what happened during your stay. We have changed our cleaners recently and we have passed on your comments to them. Hope to see you again.