ポイプカピリ＃44：ACでペントハウスビューとビーチを散歩！

Mahalo!

Thank you for your feedback, and we apologize for the last-minute change to your accommodation due to an unexpected renovation delay. We had been advised earlier in the week that the home would be ready; unfortunately, an unforeseen issue required a temporary relocation. To accommodate your family of 8, we secured a four-bedroom residence within walking distance of Poipu Beach Park and the Hyatt. Once your original ocean-view condo became available two days later, we offered to move you back, and at that time you indicated the alternate location was working well and chose to remain there. Our team checked in with you throughout your 11-night stay, and no concerns were raised during that time. While we understand the inconvenience of relocating, we did our best to provide suitable alternatives and appreciate you sharing your experience.

Mahalo Jacqueline for your five-star review. We are so happy that your ohana enjoyed their time at Poipiu Kapili #44. We cannot wait to welcome you back again soon.

Mahalo Charles for your 5-star review. We are happy that you found the unit spacious and comfortable for your ohana. We look forward to hosting you again soon. Aloha and a hui hou.

Mahalo Jeff for your review and comments. We appreciate your feedback. Glad to learn that you really enjoyed the view and had a great stay at unit #44. This unit carries an Island Casual rating, meaning that while it has not been updated, it is still well-maintained, clean and offers a great balance of comfort and amenities. We are happy that you had such a wonderful visit and we cannot wait to host you again soon.

Mahalo Marco for your wonderful five-star review. We are so glad that you enjoyed the condo and found everything you needed to feel at home during your stay. We cannot wait to host your ohana again soon.

Mahalo Rhonda for your 5-star review and comments. We are delighted that you found the condo to be perfect for your daughter's big day! We agree that the views are stunning and we are so happy that you enjoyed your stay. We look forward to hosting you again soon. Aloha and a hui hou!

Mahalo Bryan for your five-star review! We are happy to hear that everyone was comfortable at Poipu Kapili #44. Looking forward to hosting the whole group again soon. A hui hou!

Mahalo Jan for your 5-star reviews and comments. Our apologies regarding the elevator. The listing was updated, noting that the elevators were out of service, once we found out they would be offline for some time. We are sorry if that caused any inconvenience to your stay. We are happy that you had a nice time and we look forward to hosting you again soon. A hui hou

Aloha Heather, we do understand that this was a frustrating, but you have to understand this was more than a “malfunction” in the property”. This was a major pipe leak and subsequent damage was done resulting in an entire bathroom be removed. We were glad you we were able to host you in another unit albeit smaller. That was your choice as I see we offered you several 2BD options and one 3BD as well. We appreciate your understanding. The front door is the same in all the units and does provide security. Also, the unit has a door latch as well to provide added security. You never spoke to “Housekeeping”, you spoke to our Front Desk the entire time. There are no descriptions anywhere stating you would have to make your own bed and you were never told linens were dirty. All calls are recorded for such things as this and I see we guided you to the beach chairs etc., explained that you can use the bagged blankets if you needed them in addition to what was on the bed and we explained that we did indeed make the bed fresh for your arrival. You were indeed booked in this unit (44) and the one-bedroom is more expensive as it is more upgraded. I see no where in any of the charges were you were charged more and in fact in the end it was less as you noted above. The activity you saw was the demolition and other work going on an in fact to this day the unit is still offline (August 25, 2021). The fact that you think we moved you for a better booking is insulting.

Mahalo Kris for your five-star review and comments. FYI, you have first right of refusal for this time period as well as a repeat guest discount. Just let us know. We look forward to hosting you again. Aloha

Mahalo Bryan for your 5-star review and comments. We look forward to hosting you again soon. Aloha & a hui hou.

Mahalo Val for your review and comments. We are working with the owner on upgrades and will pass on your note. In the future, we do have more upgraded units. Looks for Premier or Premier Plus (all brand new). We will be sure to find you the perfect unit for your next stay. Aloha and a hui hou.