Htdプール/アウトドアキッチン完璧な休日の経験を家族/友人と共有する

We put a lot of work to make the holiday stay a success for our clients. The message from Tracy justifies those efforts, and encourages us to do more.  Top of our list for the next season is the installation of the Aircon for the whole house. It was a pleasure to meet Tracy and Robert and look forward to meeting up again.

Thanks for your appreciation of our gite. It was good to meet up again and really hope to see you in the future

It was a pleasure to meet these clients,and I look forward to meeting again in the future

Thanks for this review

Yes, this year, a lot of work was carried out on this house. The kitchen dinning area was extended, the third bedroom was enlarged, a new handmade stairs was installed and in the swimming pool area, a new fire table was constructed, also a brand new Webber gas BBQ was installed. All these things allowing our clients to have a wonderful holiday experience.

Look forward to your return next year for you to enjoy new towels, bedding and mattress. and the house, garden and pool again

Thank you for for the comments. I am pleased the garden was appreciated. It is a hobby of mine always looking for way to make it more beautiful. Also the kitchen was mentioned, I upgraded it this summer with a large fire table for 8.to sit around, As regards the privacy, it is wonderful to have so much space with no neighbors.

Thank you Lesley and Richard for your review, especially about the clean pool and its surrounding area. With this current heat wave the shade of the oak trees on the raised garden is very welcome. The location of the house is well suited for walks and cycling. Richard certainly made full use of this element. It was good that you had an enjoyable holiday and we are pleased to have played a part in it. Clare and Michael

We would like to thank Chris for his review and would have no hesitation in welcoming his party back for another enjoyable holiday with us. We work hard each year to improve the holiday experience of our guests and to have it recognized is a bonus.

We would like to thank Jackie and co for this review. We strive to make THE HOLIDAY very special,.and to observe a family having a really good time, this gives us much satisfaction. Clare and Michael

Many thanks to Sarah and the family. A lot of work and thought are put in to the preparation of the house to make sure that the guests enjoy their holiday with us. So, to receive a review, such as this one, helps to make that effort worthwhile. I certainly look forward to their return visit.

When the clients arrive, I show them around the house, gardens, and outside kitchen area with the gas BBQ, sink, fridge etc, and showing the swimming pool area, the client said he really did not want to be involved with the pool maintenance. In spite of living 25 minutes away from the gite, I said that I would do the cleaning. The problem was that whenever I came, I tried to come early so as not to disturb the clients, Antoine would inevitably appear and engage me in conversation. He had strong views on many subjects and was able to talk about them at some length. I felt I could not ask him to let me get on, he seemed to enjoy this opportunity for discussion. I wanted to get home. But to think I went through all that effort and time and find it is used as reason to give a one star rating!! I explained to the clients that the best way to secure the kitchen door is to use the shaped piece of oak wood handle to seal this door. In the winter it is effective at squeezing the door very tight to prevent droughts. This method has been in place for nineteen years without any risk to computer phones etc. The house is totally secure. Since January this year, I have employed labour to help me prepare the gite. We retiled the kitchen and dining room, after having installed a new staircase, build and extented the surrounding garden wall, painted large areas of the interior of the house and repainted all the garden walls, sanding and varnishing all windows and doors. Furthermore, nearly a week was spent cleaning the swimming pool and outside kitchen floors. This requires cleaning with bleach to eradicate blemishes. It is difficult to accept that there is a need for a deep clean! What I cannot understand is that at no time did the client point out that he had a problem with anything, enabling me to deal with or discuss it or check it was true. He had so many opportunities to do so I could go on, but it is obvious that this client sees life through half empty perspective rather than half full. It was so very disappointing to read such a review when so much effort is put in to making sure the clients have an enjoyable holiday. The next clients arrived and so enjoyed there holiday with us that they plan to return next year. Its the same house that received a one star from Antoine!

This is a very strange review for various reasons. After the clients left I received this email on the 24th June from these clients “ THANKS VERY MUCH FOR HAVING US. WE HAVE REALLY ENJOYED OUR TIME IN FRANCE. IT'S SUCH A BEAUTIFUL PLACE. tHE KIDS THOROUGHLY ENJOYED THEMSELVES TOO. LOTS OF MEMORIES MADE” Then on 1 August, over 5 weeks later, we had this review. Ironically I received another review at the same time from Fabrice, who had just left on the Saturday, after a 2 weeks stay. His profession is a senior HEALTH and safety officer. A person who would have pointed out if there was a problem with cockroaches. In fact, he gave us a 5 star rating praising the house, pool, garden,and thanking us for a wonderful holiday. As regards the points raised. We have had the house for 18 years. Never have we seen cockroaches there. Since the departure of these clients, we have been checking thoroughly, especially the kitchen, to see any sign of the cockroaches, and no other clients have indicated that there were any cockroaches present. There was no mix-up with the booking. As the original booking took in the Saturday night I asked them if they could come a day earlier and leave on the Saturday Morning. I also offered 2 extra days at no charge. To this they agreed. The old chairs in the garden, these in fact are the most comfortable chairs you would sit on. The client did not associate them with the old sofa in the T.V hit, Friends, or the other TV hit Frasier, with the old easy chair. Mice, the charm of this house is that it is in the countryside.There is a lot of wildlife. Occasionally a mouse would enter the house uninvited. And hide away. It might hide in a sofa. The sofa is in the downstairs bedroom, for use when a very large party is using the house. It has not been used for 2 years. It was unfortunate that this customer chose to use it during a thunderstorm. It appears that a previous client had used it and folded it back incorrectly and broke it without informing us. We have a short period of time to complete a changeover and would not check the workings of the soffa if it was not going to be used. This year we have the services of a housekeeper, whose only job is to thoroughly clean the house after every client. She is responsible for all the linen provided, ironing the sheets, pillow cases. She also checks to make sure there are no stains!, and that all the towels provided are of the correct standard. Rubbish bins are collected every other week, with yellow bags, packaging etc, one week and black bags, everything else, the following week. We have no control over this arrangement. However, we provide extra bins to cater for this. The client did ask me to remove one of the bins to a tip, but the tip will not accept this. In the end, I took the bin to my house. This year, 5 months were spent on upgrading the house by installing a new staircase, and enlarging the dining room and enlarging a bedroom . Photos of these are shown on our publicity, and many guests have remarked how good they look. Also this year, most of the borders have had thick layers of wood chips spread over to reduce the spread of weeds and to keep the borders looking beautiful, as shown in the photos. They left a day early because the weather had been really bad with thunder and lightning for the last three days and the forecast was for more rain. So they decided to leave a day earlier and I was there to see off and they had said how much they had enjoyed their stay. It was very sad to read the review as I take the responsibility of looking after clients' holidays very seriously.

Thank you for your comments and look forward to meeting up in the future.

Nous sommes déçus que le client ait eu le sentiment de ne pas avoir bénéficié d'un séjour 5 étoiles, malgré tous les efforts déployés pour préparer le gîte. Voici un récapitulatif des travaux effectués : une nouvelle salle des machines a été construite ; une nouvelle pompe a été installée pour la piscine et le filtre à sable a été rénové. Grâce à cela, nous avons pu offrir une eau cristalline tout au long du séjour du client. Un mur de soutènement en pierre, dangereux, a été reconstruit. Du gravier neuf a été répandu sur l'allée. Les trois fenêtres principales du salon ont été rénovées au niveau des appuis de fenêtre et toutes les fenêtres et portes à double vitrage ont été repeintes. Nous avions fourni de nombreux pots de fleurs pour embellir le jardin. Un petit problème est survenu avec le nouveau portail métallique qui accrochait légèrement. La température de 40 °C y a peut-être contribué. Nous avons écrit au client pour lui demander des précisions sur les points qui lui ont posé problème afin de pouvoir y remédier. Nous travaillons sans cesse pour obtenir l'excellence. À titre d'information, un tiers de nos réservations cette année proviennent d'anciens clients.

Bonjour Armelle, merci pour votre commentaire suite à votre séjour chez nous. Ce fut un plaisir de vous rencontrer, vous et vos accompagnants, et j'espère que nous aurons l'occasion de nous revoir.

Nous remercions Nathalie pour ses commentaires. Nous sommes ravis qu'elle lui ait attribué 5 étoiles. Nous avons travaillé d'arrache-pied ces derniers mois pour installer une nouvelle terrasse, un nouveau liner pour la piscine et de nombreux autres travaux pour agrémenter votre séjour au gîte. Nous espérons avoir le plaisir de les compter parmi nous à l'avenir. Michael and Clare

Je regrette que les clients n'aient pas apprécié leur séjour chez nous. Ces clients sont arrivés le dimanche après-midi. Je leur ai fait visiter la maison, le jardin et la piscine. Ils se sont donné beaucoup de mal pour dire combien ils ont été impressionnés par le charme de la maison et la variété du jardin et toutes les installations de la piscine. Ils ont dit qu'ils étaient venus dans ce gîte pour profiter de la piscine chauffée car ils aiment que la température soit à 29 degrés! J'ai expliqué qu'il y avait une petite fuite qui signifiait que le tuyau devait faire l'appoint pour maintenir le niveau. Pour cette raison, j'ai mis le thermostat à 29 degrés et je l'ai mis sur un "réglage toute la journée". Puis ils m'ont envoyé un message le samedi pour dire qu'ils ne profitaient pas des vacances qu'ils partaient le lundi matin. Ils ont déposé la plainte que la maison avait des cafards. J'ai vécu dans la maison pendant 19 ans et n'y avais jamais vu de cafard. La maison est située à la campagne et il n'est pas rare qu'il y ait des insectes occasionnels qui entrent dans la maison. Les cafards vivent et survivent dans des situations de type restaurant non tenues à la recherche de nourriture laissée autour du tuyau. Cette maison est impeccable. De plus, le sol de la cuisine et de la salle à manger venait d'être recarrelé avec un tout nouveau sol au début de l'année. Les clients précédents, un groupe de 4, 2 adultes et 2 enfants, étaient méticuleusement propres. Leur fille de quatre ans était très malade, si malade qu'un de ses parents devait être une «carrière» à plein temps pour elle. Il fallait les nettoyer soigneusement car la petite fille était une personne très vulnérable. Ils n'auraient pas toléré les cafards dans la maison avec elle. Ils y sont restés deux semaines. Donc pas de cafards. Pendant l'intervalle entre ces clients et les 5 jours suivants, j'ai passé du temps à ranger le jardin et à faire un autre nettoyage en profondeur. On m'a conseillé de mettre du ruban adhésif pour voir s'il y avait effectivement ces insectes, à part quelques araignées et quelques autres insectes, il n'y avait aucun signe de cafards sur les bandes de ruban adhésif réparties sur les sols. J'ai retardé la réponse à l'avis du client pour donner le temps de voir si un autre client découvrait des cafards dans la maison. Le prochain groupe de 4 clients, avec nous depuis une semaine, n'a jamais trouvé de cafards. Encore une fois, un autre groupe de clients, qui sont avec nous depuis trois nuits maintenant, n'a découvert aucun cafard. Comme c'est la nature et l'habitude des cafards de rester dans un endroit, c'est une preuve évidente que cette maison n'a jamais eu de cafards. Rechercher des détails Envoyer des co