Beautiful home right across from the slopes! There are a number of these, though, so what set this one apart for us was the fact that it had an outdoor hot tub. Unfortunately, it never worked. When we arrived the water was only 62 degrees! We called maintenance on Saturday morning and someone came by while we were skiing. He left a note that he had fixed it, but clearly he did nothing, as the tub never became warm enough to use. There is no way to directly contact the rental property (this is not owner-rented through VRBO, but a rental conglomerate who dominates Deep Creek). The lack of a hot tub was a huge disappointment, especially for the kids. That and the location were the two reasons we were willing to rent such a pricey "chalet." Without a hot tub, the home was falsely advertised, yet in the end the realty company merely offered us $150 off the rental. Not good customer service. We won't rent from them again.