屋内温水スイミングプールとビクトリア様式の庭園がある居心地の良いコテージ

Thank you for your review of Pear Cottage. So pleased you enjoyed our grounds and the cottage facilities. We are sorry that you found accessibility issues with Pear Cottage - if you had contacted us prior to your stay we would have advised as to the suitability of our cottages for less mobile guests. All our cottages are grade ll listed so it is difficult for us to make any changes to improve accessibility. Unfortunately, your stay also coincided with the recent VERY hot weather. We do not advertise the cottage having a shower, just a hand-held shower attachment over the bath.

Thank you for taking the time to review your stay in Pear Cottage. Thank you for your kind comments re cleanliness, facilities, grounds and gardens, location and the layout of the cottage. However, as b and b accommodation providers yourselves, we are very disappointed that you did not give us the opportunity, during your stay, to address your minor complaints. In ten years we have only had one guest ask for a lighter weight duvet, which we gladly provided. If you had brought this to our attention during your stay, we would have changed it for you. Similarly, we could have provided a casserole dish, however it does seem a strange request during a heatwave, particularly after your comments re the duvet! Unfortunately, due to the EU Food Information for Consumers Regulation 2014, we are required by law to provide allergy information/Use by Dates for any foods supplied for our guests. Therefore this prevents us from simply providing a jug of milk. We no longer provide milk due to the increasing number of guests with special dietary needs. Most of our guests order a supermarket delivery to coincide with their arrival, which we often oversee for our guests convenience, resulting in a relaxed start to their stay.

How disappointing that Mr Cooper felt the need to give a poor rating because we would not permit his extended family, camping nearby, to use our facilities or to park in our grounds. It states quite clearly in our terms and conditions, which have to be ticked as read before booking, that our facilities are for the use of resident guests only. At the time of his stay, August bank holiday, all our cottages were fully booked and all 8 parking spaces full, hence our polite request, for the safety of the resident families and their vehicles on site, that he be collected at the end of the drive, less than 20 yards away. A walk to the Grapes Pub, some 300 yards distant, did not pose a problem however!! Pear cottage is very light and airy with lots of natural light in addition to central ceiling lights and occasional lamps to every room. However, we provided Mr Cooper with a desk lamp from our office to aid his reading difficulties. The cottage does not have a shower, simply a hand-held shower attachment over the bath and this is stated on our listing. We would suggest that Mr Cooper contacts the cottage owner prior to booking in future, to discuss his requirements and to ensure that it meets his needs.

Thank you Shirley for your glowing review. Hope to see you both again soon.

Thank you for your comments about Pear Cottage - we do pride ourselves on our high standards of cleanliness. We spend a great deal of time looking after our gardens - glad you enjoyed them during your stay. Unfortunately your stay coincided with a particularly busy week, which included motorcycle racing in Scarborough, hence the road was much busier than normal. Pear Cottage is Grade ll listed and dates from the 17th century so fitting secondary glazing to Georgian windows is not an option. Pear Cottage does not have a shower, just a shower attachment on the bath, which is not intended to replicate a power shower.

Thank you for your kind comments. We look forward to seeing you in the future.

Thank you Ruth for your kind comments. We are delighted that you enjoyed your stay in Pear Cottage and look forward to seeing you again in the future.