The house and garden as we found them were not as described and were far from the advertised ‘luxurious’.
The garden was a mess, looking like a junk yard, with a rusting cherry picker parked outside the sitting room window, a car left in the drive, rubbish in evidence in the garden, for example empty mastic/filler tubes. Very poor outside seating. One crumbling picnic table and a chair were insufficient and inadequate for our group of 7 adults and 4 children. Half the garden was now fenced off from that shown in your photograph, which completely misrepresents the garden as we found it. The selection of outbuildings, static homes, decaying trampoline and dead pot plants added to the air of neglect.
Indoors, the fridges and one freezer were far too small for the number of guests. You had to bang the washing machine door in a particular way in order to get it to start. Several lights did not work and no one could get any water to come into the downstairs bath and shower making that bathroom unusable as a bathroom. The bed linen, not in bags, was polyester and we had to make our own beds. As you know, you advertised all towels and there were only hand towels. The furnishings were mismatched and not high standard, especially the bedroom furniture. Not the ‘luxuriously furnished’ you advertised.
Nor was it clear from the initial advertisement that we would have to pay extra for the hot tub which now has a view of a static home, fence and the decaying trampoline.