Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I have traveled a lot, stayed in many Airbnb’s, vrbos, all types of vacation rentals. The ONLY plus about this one was the location. The location was amazing. It is directly across the street from Schlitterbaun, and easily accessible. The pool is right on the comal river, so easy to jump from pool to river. You can put in your tube right there and it’s about a 45 minute float to the exit. We woke up on our very first full day of vaca with no water. There was a water main break in the city, no fault to the complex. However, there was NO communication from New Braunfels Escapes. We had to call the after hours to figure out what was going on, and ask the poor city workers on the ETA of water being fixed. When I called the office to get an update, they were very short and told me it was a city problem and when asked about them communicating updates to us, I was told too “look at the utilities website to get updates”. Not professional in the least. If you plan on bringing a big cooler and filling it with drinks/food, be aware the pool/river is NOT on the ground floor. There are multiple flights of stairs to get to the bottom. Far from accessible or easy on the knees. There should MOST definitely be an elevator or a ramp. The unit itself: we left more tired then arriving. Both beds in the rooms were HOT, muggy and the beds were equal to sleeping on concrete...literally. I felt like a pig being roasted and having to turn every 20 minutes because I was aching...and sweating. The pull out bed was NO better because the frame was totally bent and so the bed caved in majorly so only one could sleep “comfortably “ there and it’s listed as two. The TV was terrible because every streaming service turned off every 15 minutes. We tried re-setting it and you-tubing a solution, but no luck.We have stayed at a different complex that NBE has units, but we rented under airbnb. We