UR-NEST Massarenti A

Dear guest, I'm sorry to read this review because the story reported is quite different respect how the thinks gone. Immediately after your booking we sent you a message, asking you for the arrival time and your beds setup preferences. You never replied to our message on VRBO nor to the multiple texts addressed to the mobile provided. Once you reported you were in from of the apartment rented, we ran to your place to provide the check-in: you have had to wait because we were not aware about your arrival time. I would like to remember that while you did the check-in my colleague let you try the double bed of the apartment and you didn't tell him nothing about the request to make also the sofa bed, as you preferred to sleep in separate beds. We provide you a form where there were states all our rules: one of which say that we always try to provide any requested service the same day it is notified, but if the request arrives after 5pm, we may be forced to come the day after, because we may already have scheduled other maintenances or appointments. As explained to you, this was the case, so we were able to provide you the second set of sheets only the morning after. When my colleague Anna told you that it was possible to bring the sheets requested only the day after you started to call all the contacts number available to try to force a colleague of mine to bring you the sheets. No complain about dirt was addressed to our staff at the arrival but we will surely check this claim.