コスタブランカ - プラヤフラメンカ - LA CALMA 海辺のアパート、ビーチ＆ゴルフリゾート

Hello Faye and Sam, Good morning. It was nice to see you again! Thank you for the nice words! Anita and Marc

Dear Hillary and Mick, Thank you for the feedback. Looking forward to meet you again ... Kind regards Anita and Marc

Thank you Caroline for the lovely words

Dear Louise and Davie, Thank you very much for your nice evaluation. We really appreciate it. Free feel to contact us if you would like to come back. Kind regards Anita and Marc

The owners consider this review unfair for several reasons: 1. Customer dissatisfaction with the key holder's work. This is primarily an assessment of the key holder, not the owner or the apartment itself. Moreover, this wasn't reported to the owners until AFTER the holiday. "No introduction to the property": tenants appear to have an apartment in the resort. Furthermore, the tenants receive a very extensive information package BEFOREHAND... the problem is that it's simply not read - they prefer to experiment... (setting the air conditioning to 18°C ​​when the outside temperature is over 32°C; setting the refrigerator to the maximum setting, so it becomes a freezer with ice buildup, etc.) 2. Very poor communication: an error in the email address; inaccurate and incomplete responses when contacting the owners for support, and even no answers to their questions. 3. Finally, the tenants complain about the VRBO portal... what does this have to do with an evaluation of the owners and the apartment? To substantiate this, photos from the last day of the stay are used. This concerns a stay of just six nights and has resulted in our decision to no longer accept stays of less than 11 nights from 2026 onwards.

Dear Karen, Thank you for your nice words. You are always welcome! Kind regards Anita and Marc

Phew... we're glad these customers are gone... * The customer is satisfied that the apartment was offered at a (too?) low price. This price will increase slightly next season. * From the very beginning of the booking process, these customers caused difficulties - they refused to communicate directly with us; everything had to be handled through the platform, which soured the atmosphere. * The customer was unreasonable and considered it perfectly normal that for an end-of-stay rental (large apartment with 2 bedrooms and 2 bathrooms) laundry for 3 people in/out check-in, this could be done for a total price of 50 euros (in reality, this is more than double the price and is the same as many years ago!). The cause of this communication breakdown is due to synchronization issues between the VRBO websites in the various countries. Ultimately, we, the owners, had to pay for this ourselves. Apparently, they also consider it normal for a keyholder to have to wait an hour for check-in. Is this also included in the 50 euros? * The refrigerator was checked before the rental and worked perfectly, but it needed replacing. A new refrigerator will be delivered and installed on October 16, 2025. * The bed is an IKEA box spring with a firm, extra-thick mattress – many of our tenants are very satisfied with it. * One of the two sun loungers was indeed defective. Apparently, it was broken by the previous tenant. We suggested buying a new one 100 meters from the apartment, for a ticket and a

Dank je wel Tanja, jullie waren super aangename gasten! We kijken er naar uit jullie opnieuw te ontmoeten. Anita en Marc

We will take time to respond to this nonsense 1. In 2025, there are still people who think that the cleaning of a two-bedroom apartment washing linen and towels the check-in/check-out service can still be done for “barely” 50 euros (old information on secondary site) 2. After the holiday stay, the tenant suddenly has complaints about the maintenance? 3. Night-time noise? During the summer months, the resort even has staff on hand to deal with any nuisance immediately and guarantee peace and quiet. But AFTER the holiday, this suddenly becomes an issue for the tenant (?) 4. The apartment is equipped with a “shelly” system, which allows us to continuously monitor electricity consumption remotely. This is mainly used to reduce misuse by tenants. Tenants run the air conditioning at full blast day and night with doors and windows wide open and then complain that the air conditioning spreads humid air-which they call “smell”. Since the tenants have monitored the electricity consumption, they could perhaps also note this consumption in their complaint? Finally, the tenant demands “compensation” of 300 euros AFTER the holiday, although it's unclear on what specific facts it's based. The tenant complains about a clothes rack with rust on it, but “forget” to mention that there is also a stainless steel clothes rack mounted on the wall and a clothes line on the solarium. You would rather not have tenants like this, who stand in stark contrast to the generally courteous we are used to.

Takk for svaret, selv om informasjonen er overdrevet. 1. Takterrassen er like stor som hele leiligheten, og måten du skriver reaksjonen på er som om hele leiligheten er full av ekskrementer fra pinnsvin - dette er helt feil. Ved inngangen til takterrassen (= fellesareal) er det to antenner, som fugler liker å sitte på - som et resultat av dette kan det faktisk være noe skitt der, selv om dette regelmessig blir renset bort. 2. På den private terrassen på mer enn 80m2 har det nesten aldri falt skitt 3. Hvis dette er den eneste motivasjonen for at du gir 3/5, synes jeg dette er lavt til bakken. Uansett, noen mennesker fokuserer på 1 faktum for å dømme andre. Likevel, takk for din reaksjon Anita og Marc