Caerhays Apartment With Outdoor Pool And Gardens In Historic Mansion House

Thank you Steve - it was lovely to see you both again. Enjoy the rest of your UK trip.

Thank you for your comments. The bathroom mat has already been replaced. They do not seem to last very long and I am trialling a different type. I apologise that it was not replaced before your stay. The apartment has both central heating available and an oil filled electric radiator. I seem to recall April suddenly becoming cold after you arrived following a warm spell. I am sorry that you felt you struggled with the temperature in the apartment. I guess if you travelled with a light wardrobe expecting warmer ambient air temperatures that may have contributed - once again, my apologies. Julie

Thank you for taking the time to write a review. We were sorry that you were disappointed in the apartment. Cornwall is a humid county and the property over 200 years old. Unless windows are opened and the extractor fans used in the kitchen and bathroom, apartments without a throughput of air can develop humidity issues - we do provide a dehumidifier in the apartment you stayed in to reduce this. Thank you for alerting me to some items in the kitchen which require replacement - it is easy to miss these when cleaners are busy and I shall go through the drawers and replace anything which is tired. I think you misunderstood the hot water suggestions. Instructions are provided for you to put the hot water on if you wish or we are happy to come and do it for you if you prefer. This is all clearly stated in the notice on the hall door. Our eco credentials encourage energy efficiency and for that reason we boil a kettle to wash up rather than heat a tank of water. Guests can choose the method they prefer whilst they are with us; we are just trying to show environmental responsibility

I am saddened that you did not enjoy your stay here with us and even more so that you did not mention your concerns during your stay. It would have been easy to show you how to adjust the heating to suit your needs, had we known they were not being met. Caerhays guests have control over the heating for their apartment. As to the comment regarding the photographs, it is difficult to see how these cannot be representative. We would like to reassure future guests reading this review that all of the photos shown on the advertisement for Caerhays apartment are of the property itself externally (The Old Rectory) and of Caerhays apartment within it.

It was a pleasure to host you - thank you for visiting us. Julie

Hi Nicky, Thank you for your review. My only regret is that you did not mention the issue you had with the TV signal. There is a booster box in the lounge and I bet someone before you had turned it off. A very easy fix which I will check and rectify now. There is a nice lane walk from the house - in my view the peace, quiet, seclusion and views more than make up for the need to drive to attractions. Take care and thank you for visiting us, Julie

Thank you for you review - it was a pleasure to meet you. I am so pleased that you enjoyed your stay. Julie

Thank you, Gill. It was a pleasure to meet you and I am pleased that you both enjoyed your stay and felt safe here. You are welcome to return anytime. Take care. Julie

Thank you for your review - we are pleased that you enjoyed your stay. I agree, the village is quiet, but that is what lends it the quintessential Cornish charm. We hope one day that the village pub may re-open and there are walks down the country lanes should you choose to take them. Many attractions and the coast are just a short drive away and the advantage is being able to return to the quiet locatiion we love here. There is also a bar behind the village hall and of course, the village shop for supplies. Our closest pub is currently a drive away at 2 miles, but welcomes dogs and does serve delicious food.

Thank you both - the apartment was spotless and you were such a delight to have around. I miss our chats! Hope you enjoy the rest of your time in the UK