CアパートメントCivico 88モダンデザインapt。

Host Dennis was fantastic, always communicative and polite, thanks for your stay, we wait for you again !

Thank you for taking the time to share your feedback. We are pleased to know that you appreciated the excellent location and found the apartment clean and well maintained. We regret, however, that some aspects of your stay did not fully meet your expectations. Regarding the kitchen supplies, we would like to clarify that, although some hosts choose to leave items such as oil, vinegar, or other condiments, local regulations do not allow us to provide opened food products. In addition, for hygiene and safety reasons, we do not leave consumables that may have been previously used by other guests. Your comments concerning the towel bars, kitchen equipment, and the odor you mentioned have been noted and will be reviewed carefully, as they help us improve our service. Thank you again for your stay and for your valuable observations.

dear guest, we are sorry to read the review and we would like to give you some details for clarity of information that I believe are important: first thing to say is that the cleaning service was badly done! as we have explained to you, we assign to an external professional cleaning company the service because many precautions are necessary due to the covid: sanitized linen, periodic sanification of the rooms, specific detergents etc. These things can only be offered by expert companies and for this reason we have tried to provide our guests the best we can to guarantee their health. However, what we would not have expected happened, bad service and there is no excuse (and we don't look for any). We have filed an official complaint with the cleaning company that realize the service, asked for (and obtained) the change of the persons who performed the bad job. In 5 years that we rent this situation has never happened. However, you reported facts that were different from reality: the day after your report the cleaning company came back and did the job again in a workmanlike manner and not as you write badly redone. We can only imagine that this review is a small revenge due to our refusal to give you a major discount on the rent, which you forgot to mention, but ours is an hypothesis, we hope to be wrong! Most of the other things you write do not correspond to the truth: what you saw above the fridge (did you even go to see above the fridge, maybe you took apart the cabinets?) is not the fire alarm, but the carbon monoxide detector, that must be placed there! When you talk about apartment maintenance you don't even know what you are talking about: the apartment is regularly checked by a plumber and electrician, of course it may be that everything is not perfect, it happens, but writing that maintenance is not done is a false thing. The whole apartment was renovated 5 years ago, hundreds of thousands of euros were spent, how can you write such a falsehood? I believe that more than our response, the reviews of the dozens of guests who come to visit us every year that you can see both here and on other sites for renting houses, the best known, speak for themselves, and they are testimony to what we say. This experience, which was not positive for us too, has allowed us to improve further by demanding an even more precise service from our suppliers. However, we thank you for your review, always having the best reviews does not help to grow.

thanks Katie for your visit and for your lovely comment. I hope to have as my guest again . Thanks to your lovely family

thanks Stacy for your stay in my apartment , we wait here in Italy again !

Dear Anna, thanks for your stay in our apartment and for your nice comment, we hope to see you again in the future in our apartment.

Dear Charis , thanks for your opinion and above all thanks for your visit!!! We hope to see you in the future again, it was a pleasure to have a guest like you. Ivan

Dear Friedrich it was a pleasure to guest your family in my apartment. It is always a pleasure to have so nice and polite guests. I hope to see you again, Ivan

Dear Theresa thanks again for your visit in my home, we wait here again if you come back to Italy!